Mel Day
Sandy,UT
Summary
Dynamic leader with proven shift leadership and creative problem-solving skills honed at Mochinut. Skilled in fostering team collaboration and leadership, driving promotions and loyalty. Excelled in employee training, leading to team promotions, and adept at creative problem-solving. Achieved consistently high customer satisfaction through effective team collaboration and leadership. Demonstrates strong decision-making capabilities and a positive attitude, enhancing guest experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Lead
Mochinut
South Jordan, UT
08.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
Barista
Swig
Draper, UT
04.2024 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
Barista
Dutch Bros
Sandy, UT
11.2021 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
H&M
Sandy, UT
08.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Diploma -
Valley High School
South Jordan, UT2022
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Shift leadership
- Positive Attitude
- Creative Problem-Solving
- Team Collaboration and Leadership
Timeline
Shift Lead
Mochinut
08.2024 - Current
Barista
Swig
04.2024 - 06.2024
Sales Associate
H&M
08.2023 - 10.2023
Barista
Dutch Bros
11.2021 - 04.2024
Diploma -
Valley High School