Mel Hernandez
My Community Advisor
Pompton Lakes,NJ
1
Certification
11
years of professional experience
Ambitious Hospitality Leader experienced in bar management and customer satisfaction. Achieved operational efficiency through effective inventory control and exceptional drink mixing skills. Focused on fostering team collaboration and adapting to dynamic environments.
Work History
Lead Bartender
4 Years 10 Months- Completed specialized tasks to maintain efficient bar operations. Trained and coordinated bartenders to maintain a safe, friendly work environment. Assigned duties to employees based on their roles and skills to optimize team efficiency. Resolved customer issues and managed conflicts to enhance guest satisfaction. Balancing cash drawers and preparing cash deposits.
- Trained and mentored new bartenders, fostering skill development and teamwork.
- Implemented efficient workflow processes, improving service speed during peak hours.
- Resolved customer complaints promptly, maintaining a positive atmosphere in the tavern.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Insurance Broker
6 Years 7 Months- Assessed client insurance needs, attracted new clients, amended policies, developed customized insurance plans, and advised clients on claim processes.
- Analyzed market trends to identify coverage gaps and opportunities for clients.
- Developed tailored insurance solutions to meet diverse client needs.
Bartender
4 Years 6 Months- Mix and serve beverages to enhance guest experience and satisfaction.
- Train and mentor new staff on bartending techniques and customer service standards.
- Collaborate with kitchen staff to create seasonal drink menus aligned with promotions.
- Manage inventory levels, ensuring timely replenishment of supplies and compliance with safety regulations.
- Resolve customer complaints promptly, maintaining high service quality and reputation.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor's of Science - Criminal Justice
Skills
Inventory management
Health compliance
Staff training
Inventory management
Sales techniques
Sales techniques
Customer service
Certification
- CPR Certification
- Insurance Producer License
Timeline
Lead Bartender
Tommy's Tavern and Tap
10.2021 - CurrentRead More
Insurance Broker
My Community Advisor
01.2020 - CurrentRead More
Bartender
TGI Fridays
09.2015 - 03.2020Read More
Berkeley College Woodland Park
Bachelor's of Science from Criminal Justice
Read More