Mel Michael
Orange,CA
Summary
Sales leader with over 10 years of experience in customer management, strategic planning, and business growth in the retail industry. Skilled in developing relationships with regional distributors and vendors, driving efficiencies, and leading cross-functional teams. Proficient in negotiation, business analysis, and merchandising, with a passion for cultivating partnerships to maximize sales.
Overview
11
11
years of professional experience
Work History
General Manager
McKee and Company, LLC
02.2021 - Current
- Successfully implemented an EOS Business Operating System, enhancing efficiency and customer focus, resulting in a year-over-year growth of 10%.
- Managed high volumes of orders, ensuring accuracy in customer agreements and specifications.
- Recruited and developed top talent across all departments, including management roles.
- Oversaw purchasing and vendor agreements to align with company objectives.
- Managed escalated customer service issues, driving customer satisfaction and brand loyalty.
- Developed and standardized SOPs for the company to streamline operations.
General Manager
Designer Shoe Warehouse, DSW INC.
09.2019 - 02.2021
- Oversaw store operations, leading a team of 15+ customer service representatives.
- Developed customer service strategies and training programs to boost team engagement and performance.
- Achieved a 95% conflict resolution rate within 24 hours, enhancing customer loyalty.
- Collaborated with district managers on regional initiatives and promotions.
- Managed inventory levels and open orders, optimizing sales and operational efficiency.
Assistant Manager
Pottery Barn
03.2014 - 09.2019
- Led initiatives that scaled the In-Home Design Department from $7M to $10M by emphasizing customer engagement.
- Assisted in managing daily store operations, focusing on customer service excellence and staff development.
- Recruited, trained, and mentored a team of 55+, contributing to improved sales and operational outcomes.
- Worked closely with district managers on company initiatives and best practices.
- Surpassed company targets as Acting Store Manager of a $15M location, driving significant revenue growth.
Education
Bachelors Degree - Business Management and Computer Science
Royal Melbourne Institute of Technology
Ethiopia - Remote Campus07-2007
Skills
- Experienced user on Microsoft Office Suite (Excel, PowerPoint, Word), Teams, SharePoint, CRM systems
- Proficient in negotiation, presentation, and project management
- Strong analytical skills for financial reporting and business analysis
Accomplishments
- Sales and Customer Management: Extensive experience managing sales operations, developing strategic relationships with regional distributors, and ensuring business growth through a customer-focused approach.
- Relationship Building: Developed and maintained long-term productive relationships with distributors and vendors to align business goals and drive growth.
- Strategic Planning and Execution: Created and implemented business plans to optimize sales, inventory management, and vendor partnerships.
- Financial and Business Analysis: Strong skills in financial reporting, P&L management, and strategic business recommendations.
- Team Leadership and Development: Recruited, trained, and led teams, focusing on talent development and maximizing productivity.
- Cross-functional Collaboration: Partnered with supply chain and distribution teams to ensure efficient operations and optimal service levels.
- Customer Experience Improvement: Developed and led customer service initiatives that drove customer loyalty and satisfaction.
Timeline
General Manager
McKee and Company, LLC
02.2021 - Current
General Manager
Designer Shoe Warehouse, DSW INC.
09.2019 - 02.2021
Assistant Manager
Pottery Barn
03.2014 - 09.2019
Bachelors Degree - Business Management and Computer Science
Royal Melbourne Institute of Technology
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