Mel Miller
West Jordan,UT
Summary
Dynamic manager with 21 years of experience in team building, project management, and customer service. Proven ability to enhance operations and uphold safety compliance, leading to improved team performance and exceptional customer satisfaction.
Overview
21
21
years of professional experience
2025
2025
years of post-secondary education
Work History
Manager
Big O Tires
West Jordan, Utah
09.2002 - 09.2023
- Managed daily operations and ensured compliance with company policies.
- Oversaw team performance and conducted regular training sessions for staff.
- Coordinated inventory management and maintained optimal stock levels.
- Implemented safety protocols to ensure a secure working environment.
- Developed and maintained positive customer relationships through effective communication.
- Analyzed operational processes and identified areas for improvement.
- Supervised scheduling to ensure adequate coverage during peak hours.
- Facilitated team meetings to discuss goals, challenges, and performance updates.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Ase - Automotive Engineering
Salt Lake Community College
Salt Lake City, UT 04.1999 - 11.2025
Highland High
Salt Lake City, UTSkills
- Vehicle inspection
- Equipment maintenance
- Customer service
- Team building
- Project management
- Safety compliance
- Inventory management
- Technical troubleshooting
- Effective communication
- Key performance indicators
- Staff training and development
- Workforce management
- Cross-functional team management
- Employee onboarding
- Regulatory compliance
Timeline
Manager
Big O Tires
09.2002 - 09.2023
Ase - Automotive Engineering
Salt Lake Community College
04.1999 - 11.2025
Highland High