Melaena Papajack
752 E Pinebreak Dr Unit B
Summary
Dynamic customer service professional with a proven track record at Crash Champions, excelling in problem resolution and relationship building. Skilled in scheduling and maintaining accurate records, I enhance customer experiences while optimizing workflow efficiency. Committed to delivering results and fostering positive interactions in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Crash Champions
Gresham, OR
01.2026 - Current
- Delivered exceptional customer service in a high-volume collision repair facility.
- Managed front desk operations, including scheduling, phones, and customer check-in/check-out.
- Communicated repair progress and timelines with customers and insurance partners.
- Processed payments, maintained accurate customer records, and completed administrative documentation.
- Coordinated with technicians, service advisors, vendors, and insurance representatives to ensure efficient repair workflow.
- Resolved customer concerns with professionalism and empathy while maintaining a positive customer experience.
Customer Service Representative
Classic Collision
Gresham, OR
07.2022 - 01.2026
- Helped streamline office workflow to improve efficiency.
- Answered phone and directed calls appropriately.
- Scheduled service appointments and managed daily appointment calendar.
- Created and updated customer accounts and vehicle information.
Kitchen Manager
Ex Novo Brewing
07.2020 - 07.2022
- Supervised kitchen staff to ensure efficient workflow and high-quality food preparation.
- Developed and implemented standard operating procedures for kitchen operations.
- Managed inventory levels, reducing waste and optimizing ingredient usage.
- Trained new employees on safety protocols and culinary techniques.
Assistant Kitchen Manager
Willamette Ale And Cider House
West Linn, OR
05.2017 - 05.2018
- Assisted in daily kitchen operations and inventory management, ensuring efficiency and quality standards.
- Supported menu development by researching seasonal ingredients and culinary trends.
- Trained new kitchen staff on food safety protocols and equipment usage to maintain compliance.
Assistant Kitchen Manager
West Coast Drinkery
Portland, OR
05.2018 - 06.2020
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
Assistant Manager
Dominos Pizza Inc.
Corvallis, OR
03.2015 - 04.2017
- Assisted in managing daily operations to ensure smooth workflow and efficient service delivery.
- Coordinated staff schedules to optimize coverage during peak hours and enhance customer satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Wilsonville High School
Wilsonville, OR06.2011
Skills
- Customer service
- Problem resolution
- Relationship building
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
Crash Champions
01.2026 - Current
Customer Service Representative
Classic Collision
07.2022 - 01.2026
Kitchen Manager
Ex Novo Brewing
07.2020 - 07.2022
Assistant Kitchen Manager
West Coast Drinkery
05.2018 - 06.2020
Assistant Kitchen Manager
Willamette Ale And Cider House
05.2017 - 05.2018
Assistant Manager
Dominos Pizza Inc.
03.2015 - 04.2017
High School Diploma -
Wilsonville High School