Melaina Coleman
Clemson,SC
Summary
Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
Farmington Country Club
05.2023 - Current
- Remained calm and poised when dealing with difficult members or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built strong social skills, adapted to weekly changes at restaurant, and able to work above and beyond expectations.
- Worked banquets for groups ranging from 10-200 effectively (weddings, showers, business meetings, proms, etc.).
- Attended to waitressing, beverage cart, catering, as well as training to bartend.
- Increased sales significantly by upselling higher-end products to members.
Waitress
Zingarellas Restaurant
12.2021 - 01.2023
- Adapted to training quickly and efficiently, moving directly to waitressing because of excellent social skills.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Guest Services Staff Member
Tops Supermarket
03.2020 - 05.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
No Degree - Biology BS
Clemson University
Clemson, SC05.2026
Diploma -
Southington High School
Southington, CT06.2022
Skills
- Customer Needs Assessments
- Active Listening
- Learning Strategies
- Social Perceptiveness
- Sales Expertise
- Customer Service
- Verbal Communication
- Time Management
- Product Promotion
- Multitasking Strengths
- Excellent People Skills
Timeline
Restaurant Waitress
Farmington Country Club
05.2023 - Current
Waitress
Zingarellas Restaurant
12.2021 - 01.2023
Guest Services Staff Member
Tops Supermarket
03.2020 - 05.2022
No Degree - Biology BS
Clemson University
Diploma -
Southington High School
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