Melaina Galiatsatos
North Granby,CT
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and workload balancing, adept at fostering team unity while driving results. Demonstrates exceptional interpersonal skills and attention to detail, significantly improving service standards and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Crew Member Team Leader
Wayback Burgers
Granby, CT
01.2020 - Current
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Crew Member/Baker
Dunkin’
East Granby, CT
12.2020 - 05.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Took orders, prepared meals, and collected payments.
Senior Camp Counselor
High Meadow Resort
North Granby, CT
05.2020 - 08.2020
- Ensured a memorable summer experience for campers by consistently displaying enthusiasm, positivity, and professionalism throughout the season.
- Mentored junior counselors, providing guidance and support to ensure their professional growth.
- Managed administrative duties including registration processes, health forms, and daily attendance records.
- Established positive relationships with parents, addressing concerns and providing updates on camper progress.
Waitress
@thebarn
Granby, CT
01.2018 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Criminology
Eastern Connecticut State University
Willimantic, CT05.2024
Skills
- Workload balancing
- Problem-Solving
- Attention to Detail
- Punctual and Dependable
- Policy Enforcement
- Team Player
- Leadership
- Interpersonal skills
- Ability to Multitask
- Positive Attitude
Timeline
Crew Member/Baker
Dunkin’
12.2020 - 05.2021
Senior Camp Counselor
High Meadow Resort
05.2020 - 08.2020
Crew Member Team Leader
Wayback Burgers
01.2020 - Current
Waitress
@thebarn
01.2018 - 08.2020
Bachelor of Arts - Criminology
Eastern Connecticut State University