Bradley DeBlois
Manchester,New Hampshire
Summary
Proven leader in fast-paced food service environments, notably at Dave's Hot Chicken, where I spearheaded team management and staff development initiatives, significantly enhancing crew efficiency and morale. Expert in workplace safety and attention to detail, my innovative training methods and commitment to excellence have consistently elevated customer satisfaction and operational standards. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Crew Member Team Leader
Dave's Hot Chicken
12.2023 - Current
- Supervised team members and oversaw effective and efficient completion of job duties.
- Completed training and re-training of employees.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Educated crew workers on quality standards throughout training process.
- Implemented new training methods to improve new crew members' onboarding process.
- Oversaw food assembly line and kept processes and relevant employees efficient and upbeat
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
Shift Leader
Jersey Mike's Subs
04.2022 - 12.2023
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Chemical Engineering
University of New Hampshire
Durham, NH05-2028
High School Diploma -
Manchester Memorial High School
Manchester, New Hampshire05-2024
Skills
- Dress Code Enforcement
- Employee Motivation
- Workload balancing
- Team Management
- Innovation and Creativity
- Workplace Safety
- Staff Development
- Employee Training
- Technical knowledge
- Attention to Detail
- Heavy Lifting
Timeline
Crew Member Team Leader
Dave's Hot Chicken
12.2023 - Current
Shift Leader
Jersey Mike's Subs
04.2022 - 12.2023
Bachelor of Science - Chemical Engineering
University of New Hampshire
High School Diploma -
Manchester Memorial High School
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