Hi, I’m
MELAINA J
Salon Manager
Windsor,CO
Summary
Personable and dedicated Customer Service Representative with extensive experience in the makeup industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
years of professional experience
1
Language
Work History
Studio Be SalonFort Collins, CO
Beauty Salon Manager
03.2021 - Current
Job overview
- Managed cash flow, business transactions, banking, and accounting processes.
- Achieved personal sales goals by upselling products to meet individual needs.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Scheduled employees to maintain adequate coverage during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled employee scheduling and coverage needs during business hours.
- Prepared annual budgets with controls to prevent overages.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
NordstromDenver, CO
CUSTOMER SERVICE REPRESENTATIVE
06.2020 - Current
Job overview
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Assessed customer needs and upsold products and services to maximize sales
- Interviewed customers regarding issues and reported feedback to management team
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Educated customers on special pricing opportunities and company offerings
- Reviewed account and service histories to identify trends and issues
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Answered 100+ inbound calls per day and directed to designated individuals or departments
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisors.
MAKEUP ARTIST, MUA StudiosDenver, CO
06.2017 - Current
Job overview
- Applied makeup to clientele to cover imperfections and create new looks
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind
- Introduced modern techniques such as to style and stay up to date with newest trends in hair, nails and makeup.
MAKEUP ARTIST, Bobbi Brown Professional Cosmetics Inc. NordstromDenver, CO
11.2019 - 08.2020
Job overview
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments
- Applied makeup to clientele to cover imperfections and create new looks
- Sold products and services to maintain daily sales goal of $1000
- Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines
- Provided makeup services to clients per month for weddings, proms and other special events
- Offered complementary makeup consultations to individuals to promote key product lines
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind
- Provided makeup services to clients weekly
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
MAKEUP ARTIST, Mac CosmeticsDenver, CO
04.2019 - 11.2019
Job overview
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments
- Applied makeup to clientele to cover imperfections and create new looks
- Sold products and services to maintain daily sales goal
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines
- Provided makeup services to clients per month for weddings, proms and other special events
- Offered complementary makeup consultations to individuals to promote key product lines
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind
- Provided makeup services to clients weekly
- Applied makeup to achieve desired day-to-day and special event looks
- Operated cash register and credit card machine to receive customer payments
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Extended Stay America IncDenver, CO
HOTEL FRONT DESK RECEPTIONIST
11.2018 - 04.2019
Job overview
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Sorted incoming mail and directed to correct personnel each day
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Input customer data using software and made immediate updates to reflect room changes
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Managed customer complaints and rectified issues to complete satisfaction
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Victoria's SecretLoveland, CO
SALES ASSOCIATE
12.2010 - 07.2014
Job overview
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Offered product and service consultations and employed upselling techniques
- Sold various products by explaining unique features and educating customers on proper application
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Education
Mountain View High School
High School Diploma
Skills
Credit card payment processingundefined
Timeline
Beauty Salon Manager
Studio Be Salon
03.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Nordstrom
06.2020 - Current
MAKEUP ARTIST, Bobbi Brown Professional Cosmetics Inc. Nordstrom
11.2019 - 08.2020
MAKEUP ARTIST, Mac Cosmetics
04.2019 - 11.2019
HOTEL FRONT DESK RECEPTIONIST
Extended Stay America Inc
11.2018 - 04.2019
MAKEUP ARTIST, MUA Studios
06.2017 - Current
SALES ASSOCIATE
Victoria's Secret
12.2010 - 07.2014
Mountain View High School
High School Diploma
5 2011