Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melala Nemera

Melala Nemera

Las Vegas

Summary

Dynamic customer service professional with a proven track record at Foundever, excelling in conflict resolution and relationship building. Recognized for enhancing team efficiency and customer satisfaction through effective training and mentoring. Skilled in CRM software and committed to delivering exceptional support, ensuring a positive experience for every client.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Foundever
Las Vegas, NV
09.2024 - Current
  • Provided exceptional customer support through various communication channels, resolving inquiries efficiently.
  • Assisted in training new team members on customer service protocols and system navigation.
  • Utilized CRM software to document customer interactions and track issue resolutions effectively.
  • Collaborated with team members to improve response times and enhance overall service quality.
  • Monitored performance metrics, suggesting strategies for enhancing team efficiency and effectiveness.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Receptionist

Movement Fitness
Las Vegas, NV
04.2023 - 10.2023
  • Greeted clients and visitors, creating welcoming atmosphere and ensuring positive first impressions.
  • Managed appointment scheduling, optimizing front desk operations for efficiency and customer satisfaction.
  • Handled incoming calls, directing inquiries to appropriate staff and resolving issues promptly.
  • Maintained cleanliness and organization of reception area, enhancing overall client experience.
  • Provided administrative support to fitness instructors, facilitating smooth daily operations at the facility.

Smoothie Barista

Movement Fitness
Las Vegas, NV
04.2023 - 10.2023
  • Prepared and blended smoothies according to customer specifications and preferences.
  • Maintained cleanliness and organization of smoothie bar area, ensuring compliance with health standards.
  • Assisted with inventory management, restocking supplies to ensure smooth operational flow.
  • Engaged customers with product knowledge and recommendations to enhance their experience.
  • Optimized workflow by multitasking between taking orders, preparing smoothies efficiently, and managing register duties when necessary.

Education

Associate of Science - Medical Assistant, Phlebotomy

Northwest Career College
Las Vegas, Nevada, NV

High School Diploma -

Spring Valley High School
Las Vegas
05.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer satisfaction measurement
  • Conflict resolution

Languages

Amharic
Native or Bilingual
Oromo
Native or Bilingual

Timeline

Customer Service Representative

Foundever
09.2024 - Current

Receptionist

Movement Fitness
04.2023 - 10.2023

Smoothie Barista

Movement Fitness
04.2023 - 10.2023

Associate of Science - Medical Assistant, Phlebotomy

Northwest Career College

High School Diploma -

Spring Valley High School