Melaney Heinrichs
Saint Marys,OH
Summary
Dedicated professional with experience in high-volume customer service and compassionate patient care with years of experience in healthcare. Excelled in multitasking and clear communication, enhancing patient satisfaction and ensuring efficient operations. Demonstrated strong work ethics and a team player attitude, significantly contributing to workplace excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Duckfoot Bar & Grill
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
CNA
Otterbein Senior Life
02.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
Gardens at St. Henry
10.2020 - 02.2023
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
Education
Associate of Science -
Edison State Community College
05-2022
High School Diploma -
Anna High School
05-2020
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Team player attitude
- Patience and Tolerance
- Strong work ethics
Certification
CNA
BLS
CPR
Timeline
Bartender
Duckfoot Bar & Grill
07.2023 - Current
CNA
Otterbein Senior Life
02.2023 - Current
CNA
Gardens at St. Henry
10.2020 - 02.2023
Associate of Science -
Edison State Community College
High School Diploma -
Anna High School
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