Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melangy Samira Mayi

Kissimmee,FL

Overview

4
4
years of professional experience

Work History

Elite Service Agent

Delta Vacations
08.2022 - Current
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Built and maintained strong client relationships to drive business growth.


  • Contributed to team objectives in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

Administrative Assistant/Case Manager

Children’s Home Society of Florida
03.2021 - 07.2022
  • Visitation Program and CINS/FINS Community Counseling Filing documents, maintaining, and updating databases, answering phone calls, processing referrals and documenting youth information.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Advocated for clients to assure respected rights and wishes.
  • Supported clients and families with empathy and compassion during difficult times.
  • Created reports, presentations and other materials for executive staff.

Emergency Medical Technician

EMS Hackensack Meridian Health EMT
08.2019 - 12.2020
  • Non-Emergency transports, and Emergency transports
  • Vitals, patient assessment and patient care
  • Direct patient care, patient management, pre hospital care
  • Charting and clinical documentation medical recordkeeping
  • Assessed situation severity of emergent medical incidents and provided care accordingly
  • Communicated with lucid patients to gather incident and medical history information
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate patient care
  • Executed well-informed critical decision making in high-pressure situations.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Education

Bachelor of Science - Human Services

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2025

Skills

  • Account Management
  • Retail Sales Customer Service
  • Business Development Understanding
  • Microsoft Word
  • Customer Relations
  • Critical Thinking
  • Patient Care and Confidentiality
  • Operational Requirements
  • Case Management
  • Data Collection
  • Strategic Planner
  • Analytical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Elite Service Agent

Delta Vacations
08.2022 - Current

Administrative Assistant/Case Manager

Children’s Home Society of Florida
03.2021 - 07.2022

Emergency Medical Technician

EMS Hackensack Meridian Health EMT
08.2019 - 12.2020

Bachelor of Science - Human Services

Indiana University - Purdue University Indianapolis

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Melangy Samira Mayi