Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Deanna Dufner

Lansford,ND
Deanna Dufner

Summary

Knowledgeable in our hotel lineup with a deep understanding of customer expectations and helping them to find the perfect properties Proven track record in resolving customer issues efficiently and enhancing client satisfaction. Demonstrated ability to use effective communication and problem-solving skills to achieve team goals. When booking customers I use the hotel descriptions often and would enjoy being part of updating more of them and finding more hotel to add to our inventory.

Overview

11
years of professional experience

Work History

Delta Vacations

Elite Service Agent
04.2023 - Current

Job overview

  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.

Skin Win Dermatology

Administrative Assistant
06.2021 - 01.2023

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

CHI St Alexius

Receptionist
03.2016 - 06.2021

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Niess Impressions

Sales
07.2014 - 10.2015

Job overview

  • Reduced waste by properly monitoring inventory levels and ordering supplies as needed.
  • Supported special events like open house, new product launches or sales promotions by creating eye-catching promotional materials.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints.
  • Fostered loyalty among clientele through exceptional customer service, resulting in repeat business and increased referral rates.
  • Managed multiple deadlines simultaneously while maintaining consistent communication with clients regarding project updates.

Education

Bismarck State College
Bismarck, ND

Commercial Art Degree from Graphic Design

Skills

  • Patience and calmness
  • Complaint handling
  • Reliability
  • Cross-selling and upselling
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Creative
  • Customer relationship management
  • Conflict resolution

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
  • Crafting and DIY Projects
  • Photography
  • I have a passion for photography and editing photos.
  • Graphic Design
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts.
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
  • Road Trips

Timeline

Elite Service Agent

Delta Vacations
04.2023 - Current

Administrative Assistant

Skin Win Dermatology
06.2021 - 01.2023

Receptionist

CHI St Alexius
03.2016 - 06.2021

Sales

Niess Impressions
07.2014 - 10.2015

Bismarck State College

Commercial Art Degree from Graphic Design

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