Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Affiliations
Timeline
Teacher

TAMISHA BANKS

Cleveland,OH

Summary

Experienced Customer Care Agent with a strong background in customer service. Adept at effectively resolving issues and ensuring customer satisfaction. Proven track record of successfully addressing customer inquiries and concerns, resulting in improved service outcomes. Demonstrates exceptional communication and problem-solving skills that enhance customer experiences and support team objectives. Committed to providing unmatched support and exceptional service to ensure customer satisfaction. Proficient in utilizing customer service best practices and skilled at exploring various solutions to effectively address customer needs. These skills were displayed during my Cross Utilization in Customer Care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Elite Service Agent

Delta Vacations
09.2023 - Current
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts during my recent Cross utilization experience in Customer Care.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Teacher

George Forbes Early Learning Center
10.2019 - Current
  • Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
  • Motivated and engaged students, developing skills and knowledge for academic foundation
  • Organized and used variety of teaching techniques, maximizing individual and group learning

Teacher's Assistant

YWCA
10.2017 - 06.2019
  • Maintained compliance with school and regulatory policies related to health and safety
  • Used appropriate behavior management strategies and techniques
  • Developed and coordinated family engagement activities in my classroom as well as on staff committees for the center
  • Participated in in-service training, staff meetings and other activities to facilitate professional development

Lead Pre-K / School Age Teacher

Great Expectation Preschool
10.2015 - 08.2017
  • Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence
  • Applied patience and understanding when dealing with challenging student behavior
  • Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming
  • Communicated and developed effective partnerships with parents and families, encouraging parent involvement

Education

Bachelor Of Arts (B.A.) - Early Childhood Education (AECE)

Walden University
Minneapolis, MN
12.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Customer focus
  • De-escalation techniques
  • Escalation management

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction on my team for Revenue , NPS and TPP multiple times.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • First Aid/CPR
  • Communicable Disease

References

  • Rasheeda Larkin, Supervisory Administrative Specialist, (216) 338-8673, rasheeda.larkin@uhhospitals.org
  • Jane Petty, Child Therapist, 19783878554, jpetty14@gmail.com

Affiliations

  • CEC Employee Engagement Council

Timeline

Elite Service Agent

Delta Vacations
09.2023 - Current

Teacher

George Forbes Early Learning Center
10.2019 - Current

Teacher's Assistant

YWCA
10.2017 - 06.2019

Lead Pre-K / School Age Teacher

Great Expectation Preschool
10.2015 - 08.2017

Bachelor Of Arts (B.A.) - Early Childhood Education (AECE)

Walden University

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