MELANI SIMONSON

ADMINISTRATIVE AND OPERATIONAL:

Oversaw on-site operations as main contact for Miami pop-up, ensuring Ricari Studios' brand presence and client interactions.

Supervised all aspects of studio operations, including systematic execution of opening and closing protocols.

Coordinated daily schedules and treatment bookings to ensure seamless room flow and enhance service delivery.

Oversaw implementation of brand standards and service protocols to ensure quality and consistency across all interactions.

Tracked usage of supplies, linens, and equipment, promptly flagging items requiring restocking to support seamless operations.

Monitored equipment usage, conducted maintenance checks, and organized storage to comply with operational standards.

Managed on-site operational matters and coordinated with Ricari and building management for escalation of critical concerns.

Oversaw the onboarding and mentoring of new specialists and support staff, ensuring seamless integration into onsite operations.

Treatment & Client-Facing Responsibilities:

• Deliver Ricari Studios treatments in accordance with brand protocols and training

• Maintain active hands-on service delivery as part of scheduled treatment coverage

Provide an elevated, consistent client experience aligned with Ricari's luxury standards

• Educate clients on treatments, equipment, and post-treatment care when appropriate

• Support VIP clients, special bookings, and partner activations as needed

• Ensure treatment rooms are properly set up, turned over, and always closed properly

• Uphold all hygiene, safety, and professional standards during service delivery.

• Achieved client satisfaction by launching Casa Bobe, promoting skin positivity and comprehensive relaxation. Crafted bespoke skincare protocols with a commitment to non-toxic formulations.
• Delivered split massage, facial cupping, and hypnosis services to promote relaxation and well-being.
• Assessed and developed treatment plans for a range of skin conditions, such as acne, rosacea, eczema, scarring, and hyperpigmentation.
• Crafted customized service solutions aimed at enhancing client satisfaction.

• Facilitated client consultations to collect contraindication data and performed skin evaluations to ensure appropriate treatment options.
• Administered a range of skincare treatments, focusing on gua-sha facials to promote relaxation and rejuvenation.
• Utilized in-depth knowledge of products and skincare to enhance customer engagement and boost service offerings.
• Facilitated connections between skincare products and services to enhance guest experience at home.
• Maintained comprehensive records of client information, treatment histories, and product purchases.