Melanie Allen
Walkersville,MD
Summary
A hardworking medical receptionist with exceptional abilities in reception, clerical, and clinical work. Experienced in handling fast-paced office operations, including maintaining a continuous flow of patients and assignments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Zenbees Psychiatry and Wellness Services
Frederick , MD
08.2024 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered phones promptly and directed calls appropriately.
- Straightened up waiting room to maintain neat and organized space.
- Completed relevant insurance and other claim forms.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Took messages from patients and promptly relayed to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Verified insurance coverage for appointments and collected co-payments as required.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Communicated with patients with compassion while keeping medical information private.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Greeted and checked in patients, updating patient information in computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
IISS Therapist
CLCA
09.2022 - Current
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care
- Conducted thorough assessments to determine clients'' skill levels, creating a baseline for ongoing evaluation of therapeutic interventions.
- Addressed maladaptive behaviors through functional behavior assessments and targeted intervention planning.
- Increased client independence with daily living skills through task analysis and consistent practice.
- Assisted clients in achieving their behavioral goals by using positive reinforcement and behavior modification strategies.
- Established rapport with clients through genuine interest in their well-being, fostering trust necessary for successful therapy outcomes.
- Demonstrated professionalism by adhering to ethical standards set forth by the Behavior Analyst Certification Board and respecting client confidentiality at all times.
Substitute Teacher, K-12
Frederick County Public Schools
09.2016 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Medical Receptionist
CAO (Center For Advanced Orthopedics)
11.2020 - 05.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Front Desk Medical Receptionist
Frederick Primary Care Associates Spring Ridge
01.2015 - 12.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist
Johns Hopkins Community Physicians
11.2006 - 07.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Associate of Science - Pre Health
Frederick Community College
Frederick, MD05.2023
Bachelor of Science - Family And Consumer Sciences
University of Maryland
College Park, MDAssociate of Arts - General Studies
Howard Community College
Columbia, MDCertificate - Medical Assisting
Frederick Community College
Frederick, MDSkills
- Patient scheduling
- Medical documentation
- Insurance verification
- HIPAA compliance
- Behavior assessment
- Customer service
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Compassionate care
- Data entry
- Vital signs and examinations
- Phlebotomy/capillary sticks
- Simple dressings
- Medical billing and coding
- CPR
- Electrocardiography (EKG)
- Infection control procedures
- Healthcare software proficiency
- EMR / EHR
- General housekeeping
- Medical records confidentiality
- Pulmonary function tests (pfts)
- Appointment setting
- Medical terminology knowledge
Affiliations
- Deans list 2021, 2024
- Unified partner for skiing with Special Olympics Howard County since 2016
- Volunteer with Special Olympics since 2001
Accomplishments
- 2007: perfect attendance
- 2011: Senior Marshall for the graduating class at University of Maryland School of Public Health
References
References available upon request.
Timeline
Administrative Assistant
Zenbees Psychiatry and Wellness Services
08.2024 - Current
IISS Therapist
CLCA
09.2022 - Current
Medical Receptionist
CAO (Center For Advanced Orthopedics)
11.2020 - 05.2021
Substitute Teacher, K-12
Frederick County Public Schools
09.2016 - Current
Front Desk Medical Receptionist
Frederick Primary Care Associates Spring Ridge
01.2015 - 12.2015
Medical Receptionist
Johns Hopkins Community Physicians
11.2006 - 07.2007
Associate of Science - Pre Health
Frederick Community College
Bachelor of Science - Family And Consumer Sciences
University of Maryland
Associate of Arts - General Studies
Howard Community College
Certificate - Medical Assisting
Frederick Community College