Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Melanie Balderas Osorio

Wesley Chapel

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, resulting in improved customer satisfaction. Skilled in time management and complex problem-solving, fostering a motivated and high-performing team environment.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

3
3
years of professional experience

Work History

Manager

McDonald's
03.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.

Education

Associate of Arts - Paralegal Studies

Hillsborough Community College
Tampa, FL
01-2027

High School Diploma

Cypress Creek High School
Wesley Chapel, FL
05-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Goal setting

Accomplishments

-I completed a college level class to be able to use and navigate word, powerpoint and excel.

- Completed a four years of the criminal justice program.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Manager

McDonald's
03.2022 - Current

Associate of Arts - Paralegal Studies

Hillsborough Community College

High School Diploma

Cypress Creek High School

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