Melanie Baskind
Pensacola,FL
Summary
Driven by a goal-oriented approach, I excelled at Navy Federal Credit Union, enhancing customer satisfaction and mentor performance. Leveraging Microsoft Office and call center expertise, I consistently surpassed performance metrics and served as a model of professionalism and integrity, demonstrating soft skills critical for success.
Overview
10
10
years of professional experience
Work History
Tier 1 Assist Line
Navy Federal Credit Union
10.2022 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Managed escalated calls calmly and professionally, defusing difficult situations while maintaining a focus on satisfactory resolutions for clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
MSR Mentor
Navy Federal Credit Union
05.2014 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Education
No Degree - Graphic Design
University of Southern Mississippi
Hattiesburg, MSSkills
- Goal-Oriented
- Microsoft Office
- Call center experience
Accomplishments
Recipient of Sustained Superior Performance Awards for excellence in the job, 2015, 2017, 2018, 2022, 2023.
Exceeds Expectations evaluation from 2015 through 2024.
Achieved two High Five Awards.
Multiple recipient of Team Member of the Month.
Timeline
Tier 1 Assist Line
Navy Federal Credit Union
10.2022 - Current
MSR Mentor
Navy Federal Credit Union
05.2014 - Current
No Degree - Graphic Design
University of Southern Mississippi