Dynamic professional with a proven track record at B&C Home Services, excelling in decision-making and customer satisfaction. Skilled in fostering positive team environments and enhancing operational efficiency. Adept at problem-solving and maintaining meticulous patient care documentation, ensuring high-quality service delivery and improved patient outcomes.
Hi, I’m
Melanie Bennett
Calhoun City
Summary
Overview
32
years of professional experience
1
Certification
Work History
B&C Home Services
Assistant Manager
04.2024 - 05.2025
Job overview
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Identified and communicated customer needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Adpative Home Health
Home Health Aide
01.2019 - 06.2021
Job overview
- Assisted patients with maintaining personal hygiene through bathing, grooming, and toileting when necessary.
- Assisted patients with dressing, grooming, and feeding needs
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts, minimizing injury risks.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes, sweeping, vacuuming, and mopping ensuring a clean and organized living space for patients.
Wishard Health Services
Patient Care Technician
08.1993 - 05.2012
Job overview
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Collected and documented patient information to aid in accurate medical record keeping.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
Education
Ball State UniversityMuncie, IN
Certificate from Medical Billing And Coding
02-2025
University Overview
Pike High SchoolIndianapolis, IN
06-1993
University Overview
Skills
- Decision-making
- Problem-solving
- Effective time management
- Customer service and satisfaction
Certification
- CBCS - Certified Billing and Coding Specialist
- American Red Cross- Adult First Aid/CPR/AED Certified.
Timeline
Assistant Manager
B&C Home Services
04.2024 - 05.2025
Home Health Aide
Adpative Home Health
01.2019 - 06.2021
Patient Care Technician
Wishard Health Services
08.1993 - 05.2012
Ball State University
Certificate from Medical Billing And Coding
Pike High School
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