Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Benson

Ankeny

Summary

Dynamic operations leader with extensive experience at Chick-fil-A, recognized for enhancing employee engagement and retention. Skilled in strategic planning and relationship building, I successfully coordinated staffing for optimal productivity and developed training programs that elevated team performance. Committed to operational excellence and delivering exceptional customer service in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Director of Drive Thru Operations

Chick-fil-A
01.2023 - Current
  • Cultivated positive work environment, boosting employee engagement and retention rates.
  • Coordinated daily schedules for 30+ staff, ensuring optimal coverage and productivity.
  • Managed daily scheduling conflicts to maintain full shift coverage and reduce operational backlogs.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Monitored staff performance and provided coaching to maximize individual and team effectiveness.
  • Updated employee attendance records for accurate tracking and reporting.

Assistant Director

Chick-fil-A
10.2021 - 01.2023
  • Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
  • Troubleshooted minor problems and reported larger technical issues.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Organized and managed multiple projects simultaneously to ensure deadlines were met in a timely manner.

Assistant Manager

Chick-fil-A
09.2019 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Arts - Business

Des Moines Area Community College
Ankeny, IA

High School Diploma -

Solon High School
Solon, IA
05-2017

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Operations management
  • Employee development
  • Time Management
  • Training

Timeline

Director of Drive Thru Operations

Chick-fil-A
01.2023 - Current

Assistant Director

Chick-fil-A
10.2021 - 01.2023

Assistant Manager

Chick-fil-A
09.2019 - 10.2021

Associate of Arts - Business

Des Moines Area Community College

High School Diploma -

Solon High School

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