Melanie Birmingham

• Develop and modify training programs, materials, and assessments to suit the needs of the business and the role of the associate.
• Study and maintain up to date knowledge with the latest revisions of the manufacturing instructions, and area cross-training to allow for a flexible, efficient work team.
• Collaborated with a diverse team of professionals (production leadership) to develop innovative solutions for complex legal issues.
• Improved New Hires comprehension by incorporating diverse teaching methods and materials such as Powerpoint Presentation
• Establishing a strong connection with new employees is essential in fostering trust and creating a comfortable environment for them to seek clarification on work-related matters. By building rapport, new hires will feel more at ease when asking questions and seeking guidance within the workplace.

• MI/MN Rollouts (Productions leadership/cross functional teams)
• Work hands-on in production to understand processes and improve training
• Relay updated processes and documentation
• Identify quality/safety issues, suggest improvements, monitor certification system, and apply continuous improvement strategies
• Daily/weekly production supervisor meetings (line versatility, training gaps, new hire feedback OLT/ILT completion rates, Take charge progress, daily training focus.
• Use Outlook and Microsoft teams to communicate; Promote continuous training improvement.

• Complete standard work process and follow work instructions, procedures, and rotate as required.
• Demonstrate flexibility as needed by the business.
• Operate complex manufacturing equipment under supervision.
• Escalate technical and process issues to the appropriate support groups and leaders.
• Follow safety guidelines & procedures and demonstrate a high level of professionalism.
• Exemplary attendance and punctuality are crucial for the team to achieve success.

• Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
• Documented personal information of customer, including phone number, address, and order information
• Explained products and answered questions to encourage customers to complete purchases
• Demonstrated commitment to customer.

• Reported any data entry and discrepancies to advisor, escalating issues requiring intervention or specific managerial attention
• Achieved compliance with prescribed Pieces Per Hour (PPH) metric for internal data encoding throughout standards
• Maintained personal encoding station, performing initial setup, label replacement tasks, and end-of shift shutdown procedures
• Stored completed documents in appropriate locations
• Compiled, sorted, and verified the original documents prior to data entry
• Stored records and related materials as backups for digital data.