Melanie Bise
Meadows Of Dan,VA
Summary
Dynamic Customer Service Representative with proven expertise at Bug Busters in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through empathetic complaint handling and active listening. Skilled in data entry and problem resolution, consistently achieving high retention rates and positive client feedback.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bug Busters
05.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased customer retention through compassionate problem-solving.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Orkin Pest Control
08.1999 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - General Studies
05.1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Complaint handling
- Conflict resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Follow-up skills
- Documentation
- Data collection
- Building rapport
- Filing
Accomplishments
At Bug Busters I was the CSR of the Year in 2021 for my performance and dedication to the customer and the company. I also pride myself on my customer relations as many customers would specifically ask for me to help them. I have excellent experience in phone etiquette and customer skills.
Certification
I completed a Phone Doctor course while at Orkin to strengthen my phone etiquette and was also licensed with my Applicators License in Pest Management.
Timeline
Customer Service Representative - Bug Busters
05.2020 - 12.2022
Customer Service Representative - Orkin Pest Control
08.1999 - 05.2020
Clintwood High School - High School Diploma, General Studies
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