Melanie Blackman
Mount Holly,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Operations Assistant Manager
Dollar Tree
Willingboro, NJ
05.2019 - 06.2021
- Maintained front desk to provide positive first impression.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Assisted with recruitment, training, and supervision of new staff.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Responded to client queries and maintained strong relationships with vendors.
- Assisted in contract negotiation and management with vendors and partners.
Shift Leader
Wawa
Palmyra, NJ
08.2005 - 07.2008
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored and maintained equipment to ensure operational efficiency.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Shift Manager
Wawa
Cinnaminson, NJ
10.2004 - 06.2005
- Coached employees on interactions with customers to drive exceptional service.
- Implemented cost-control measures to maintain budgetary guidelines.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Education
Technical School - Medical Assisting
Lincoln College of Technology
Moorestown, NJ08-2012
High School Diploma -
Palmyra High School
Palmyra, NJ06-2003
Skills
- Recordkeeping
- Professional and friendly
- Positive attitude
- Shipping and receiving
- Delegating work
- Performance tracking
- Operational reporting
- Documentation and reporting
Timeline
Operations Assistant Manager
Dollar Tree
05.2019 - 06.2021
Shift Leader
Wawa
08.2005 - 07.2008
Shift Manager
Wawa
10.2004 - 06.2005
Technical School - Medical Assisting
Lincoln College of Technology
High School Diploma -
Palmyra High School