Melanie Brown
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience at IHOP and McDonald's. Proven expertise in customer service and strong multitasking abilities, consistently enhancing guest satisfaction and operational efficiency. Recognized for implementing safety protocols and maintaining high cleanliness standards, ensuring a welcoming environment and effective team collaboration.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Waitress
IHop
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Ensured server stations remained organized and well-supplied for optimal performance.
Production Leader
McDonald’s
09.2021 - 04.2023
- Updated production metrics and facilitate regular team communication.
- Improved safety record by implementing robust safety protocols and conducting regular safety audits.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
Education
John Marshall High School
San Antonio, TXSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Complaint resolution
- Time management
- Menu memorization
- Supply restocking
- Food presentation
- Beverage preparation
- Ordering procedures
Certification
Food handler
Timeline
Production Leader
McDonald’s
09.2021 - 04.2023
Waitress
IHop
John Marshall High School
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