Melanie Bunkley
Colorado Springs,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals and bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Yardi Systems
05.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Missing Invoices retrieval
- Proficient experience working the CXX Dashboard and Voyager
- Vendor Communication to obtain missing invoices and or Complete Change of Address, Change of Ownership and Continual Service Agreements
Customer Service Representative
Volt Temp Agency
04.2021 - 05.2022
- Missing Invoice Retrieval for SFH and MFH with Yardi
- Learned the CXX dashboard and Voyager
- Learned how to initiate CXX requests for specific clients
- Communication with vendors to update client information such as mailing address and ebilling address for all invoices
Senior Customer Service Representative
LTC Continental Insurance
04.2015 - 06.2019
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers regarding their 401K and its policies.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Initiate 401K claims on behalf of the patient/client for personal and or medical purposes
- Processed, scheduled and executed customer requests for new and established customers.
Customer Service Representative
Baylor Scott and White
02.2013 - 08.2015
- Schedule appointments for family and specialty clinics
- Learned and worked with EPIC computer system
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and patients feeling comfortable calling in for assistance.
- Learn and respect HIPPA policy
Warehouse Clean Lines/ Machine Operator
Flextronics
01.2011 - 03.2013
- Serialize part
- Run/operate robot/machine that cleans all the parts
- Organize and manage area and workers
- Make sure employees' in my work area do what the job requires
Office Assistant
Century Turbines
01.2007 - 01.2010
- Bookkeeping, inventory/inventory control, order parts for planes
- Scheduling flight times and simulations along with flight trainings
- Receptionist
- Customer Service
- Filing of call logs, order requests, and invoices
Education
No Degree - Veterinary Science
Pima Medical Institute
Colorado Springs, CODiploma -
Georgetown High School
01.2010
Skills
- Data entry
- Typing 120 wpm
- Proficient in Microsoft Excel
- Microsoft PowerPoint
- Accounting
- Multi-tasking
- Quick learner
- Teamwork
- Dependable
- Reliable
- Detail oriented
- Well versed in Energy Plus and Voyager
- Training in UB and UIP
Timeline
Customer Service Representative
Yardi Systems
05.2022 - Current
Customer Service Representative
Volt Temp Agency
04.2021 - 05.2022
Senior Customer Service Representative
LTC Continental Insurance
04.2015 - 06.2019
Customer Service Representative
Baylor Scott and White
02.2013 - 08.2015
Warehouse Clean Lines/ Machine Operator
Flextronics
01.2011 - 03.2013
Office Assistant
Century Turbines
01.2007 - 01.2010
Diploma -
Georgetown High School
No Degree - Veterinary Science
Pima Medical Institute
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