Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanie Buschke

Simi Valley,CA

Summary

Engaging professional with vast experience in the hospitality industry and a proven track record of delivering outstanding customer service in a fast-paced environment. Adept at resolving customer complaints, managing multiple tasks, and utilizing my excellent interpersonal skills to foster relationships with guests and team members.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

SONESTA
Huntington Beach, CA
07.2022 - 02.2023
  • Resolved customer issues promptly, ensuring high satisfaction and escalating complex problems for quick resolution.
  • Addressed guest concerns swiftly, escalating issues when necessary to maintain service quality.
  • Guided guests in navigating hotel premises during peak hours to enhance their experience.
  • Collaborated with team members to provide exceptional customer service at all times.
  • Registered guests and handled payment processing
  • Organized guest reservations and room assignments
  • Coordinated cleaning schedules for guest rooms to ensure timely service

Guest Service Associate

MARRIOTT INTERNATIONAL
Newbury Park, CA
05.2021 - 02.2022
  • Welcomed customers warmly, delivering hotel information and assistance to enhance their experience.
  • Updated guest interaction records in computer systems to ensure accurate and timely service.
  • Safeguarded confidential customer information to maintain trust and adhere to privacy policies.
  • Maintained a clean work area to ensure compliance with health codes and safety regulations.

Education

High School Diploma -

Santa Susana High School
Simi Valley, CA
05.2019

Some College (No Degree) - Elementary Education

Los Angeles Valley College
Van Nuys, CA

Skills

  • Guest relations
  • Cash register operation
  • Loyalty program management
  • Customer engagement
  • Inventory management
  • Report creation
  • Microsoft Office proficiency
  • Conflict resolution

References

References available upon request.

Timeline

Guest Service Associate

SONESTA
07.2022 - 02.2023

Guest Service Associate

MARRIOTT INTERNATIONAL
05.2021 - 02.2022

High School Diploma -

Santa Susana High School

Some College (No Degree) - Elementary Education

Los Angeles Valley College
Melanie Buschke