Summary
Overview
Work History
Education
Skills
Timeline
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Nia Henderson

Aurora,CO

Summary

Dynamic Guest Service Associate with a proven track record at EWC, excelling in complaint handling and payment processing. Recognized for enhancing guest relations and achieving high satisfaction scores through exceptional service. A dedicated team player skilled in reservation management and cash handling, committed to fostering a welcoming environment for all guests.

Overview

4
4
years of professional experience

Work History

Guest Service Associate

EWC
10.2024 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests with booking reservations, resulting in higher occupancy rates.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.

Part Time Key Holder

Fivebelow
10.2021 - 02.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Dance Coach

Sparkdance
01.2021 - 03.2023
  • Enhanced team performance by implementing innovative dance techniques and strategies.
  • Organized successful dance competitions, fostering a competitive spirit among students.
  • Facilitated workshops on injury prevention and proper stretching techniques, promoting dancer safety and wellness.
  • Developed diverse choreographies for various age groups, resulting in engaging performances.
  • Utilized video analysis tools to assess dancer technique, identifying areas for improvement more effectively.
  • Incorporated elements of sports psychology into coaching methods, enhancing mental resilience among dancers.

Education

Eaglecrest High School
5100 S. Picadilly St. Centennial, CO 80015
05.2023

Skills

  • Patience and composure
  • Complaint handling
  • Payment processing
  • Check-in and Check-out procedures
  • Guest relations
  • Reservation management
  • Team player mentality
  • Guest registration
  • Data entry proficiency
  • Professional appearance
  • Greeting and directing
  • Cash handling experience
  • Customer service
  • Flexible schedule
  • Guest accommodations
  • Product sales

Timeline

Guest Service Associate

EWC
10.2024 - Current

Part Time Key Holder

Fivebelow
10.2021 - 02.2025

Dance Coach

Sparkdance
01.2021 - 03.2023

Eaglecrest High School

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Nia Henderson