MELANIE BUTLER
Living Water Christian Center Church (LWCC)
Woodbridge,VA
2027
years of professional experience
A highly experienced and agile professional with more than 20 years of experience in bookkeeping, accounts payable and receivable, managing complex projects, teaching, and customer relations. Flexible communicator and diverse professional with an exceptional ability to establish sustainable partnerships within any organization. Resourceful problem solver who works efficiently independently while also being a great asset in a team environment.
Work History
Customer Care Representative
4 Years 5 Months- Assist members with ordering their member identification card, and update address and phone number on file.
- Provide members with information on how to renew their Medicaid benefits.
- Trusted advisor and consultant on healthcare-related inquiries, such as helping to find a doctor, dentist, optometrist and explain their health benefits.
- Customers advocate willing to listen and find solutions to address members and providers with questions, issues, and concerns at the first point of contact.
- Multi-task by navigating multiple computer applications and working efficiently while communicating and serving the members and providers.
- Applications systems used are Compass, Maccess, NextGen, Pluto, Knowledge Management and Citrix to assist members and providers.
- Assist Healthcare providers with Authorizations for procedures being done. Assist providers with appeals for Authorization denials.
- Research authorizations and give updates on the status of the authorizations.
- Assisting Healthcare providers with benefits and eligibility for members
- Assist members with renewing their Medicaid.
- Assist members set up and update Home Health Care for Personal Care Services.
- SME (Subject Matter Expert) for North Carolina Saturday chat providing oversight and guidance to our Customer Service representative as they service calls to our members
- Perform work that is reviewed for technical accuracy and soundness.
- Code and process claim forms for payment, ensuring all required information is provided before eligible payments are made.
- Research and analyze claim issues.
- Apply sound judgement when reviewing claim details and identifying missing or incorrect information
- Supports department accuracy and timeliness standards by following established processes.
- Received two Consumer Experience Champions awards for building trust and a strong relationship that our members, patients, and care providers achieve their whole health goals.
Finance Manager
- Leads the church finance team; operates within local, state, and federal government reporting requirements
- Prioritize and manage ministry expenditures operating within an approved budget.
- Responsible for applying accounting principles and procedures to accurately analyze financial information.
- Develops quarterly and annual budgets for review and adoption by the church finance team.
- Prepares year-end parishioner giving statements and employee 1099 forms for tax reporting purposes.
Bookkeeper – Accounts Payable and Receivable
- Responsible for the timely submission and processing of accounts payable and accounts receivable.
- Reviewed all invoices for accuracy of documentation to include approvals, account numbers, and amounts prior to processing and issuance of payments.
- Processed check requests, petty cash, and weekly payments for Community Managers.
- Reconciled check remittances and vendor statements, performing extensive research to identify discrepancies and make necessary corrections.
Leasing Specialist
- Coordinated all aspects of the leasing process, ensuring all post policies and procedures were followed.
- Scheduled and facilitated move-in and move-out inspections, effectively resolving any customer issues.
- Handled all housing inquiries from Company and Field Grade level military Officers.
- Mastered the ability to multi-task; able to manage multiple responsibilities while switching between task efficiently.
Education
Bachelor of Science - Business Administration
Masters of Art - Human Service Counseling
Anticipated Graduation Date
Skills
Oversaw the creation of project and operating plans
including financial budgets.
Defined project scope and resource needs for finance-related initiatives.
Expertise in asset allocation
pricing strategies
and financial modeling.
Timeline
Customer Care Representative
Elevance Health
01.2022 - CurrentRead More
Liberty University
Masters of Art from Human Service Counseling
Read More
Fayetteville State University
Bachelor of Science from Business Administration
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Finance Manager
Living Water Christian Center Church (LWCC)
2013 - CurrentRead More
Bookkeeper – Accounts Payable and Receivable
Michael’s Organization
2007 - 01.2016Read More
Leasing Specialist
Pinnacle
2007 - 2007Read More