Melanie Cerrato-Ortega
Goshen,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Military
Army
12.2024 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments
- Leadership and communication skills.
Assistant Manager
Tropicana Ice Cream Shop
02.2022 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server
Memories Of China
05.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked variety of morning, evening and night closing shifts, getting the restaurant ready and prepared for the next day
- Trained new staff, gave guidance over the menu and ways to learn more efficient.
Education
Bachelor - Criminology
American Military University
Charleston, WV06.2028
Core 40 -
Goshen High School
Goshen Indiana06.2024
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Leadership
- Active listening
- Decision-making
Accomplishments
J.A.G ~ Jobs for Americas Graduates
-Community Service
-Developed working environment skills
-Teamwork and communication
Languages
Spanish
Native or Bilingual
German
Elementary
Timeline
Military
Army
12.2024 - Current
Server
Memories Of China
05.2023 - 06.2024
Assistant Manager
Tropicana Ice Cream Shop
02.2022 - 12.2024
Bachelor - Criminology
American Military University
Core 40 -
Goshen High School