Melanie Clark
San Tan Valley,AZ
Overview
7
7
years of professional experience
Work History
Shop Manager
Dutch Bros Coffee
Knoxville, TN
06.2023 - Current
- Oversee and responsible for all the employees at my shop: onboarding, hiring, training, coaching, corrective action, terminations, etc.
- Ensure the shop is prepared to serve customers each day, and that it meets all QA standards.
- Maintain good business practices as outlined by management (labor targets, cost of goods, customer experience scores, etc.).
- Responsible for ensuring appropriate staffing, and creating and posting the shop schedules.
- Modeled and met all expectations of all positions under my supervision.
- Attended and/or hosted shop leadership meetings, and monthly shop meetings.
- Communicated and prepared the crew for all upcoming specials, promotions, standard changes, etc.
Assistant Shop Manager
Dutch Bros
Morristown, TN
01.2023 - 06.2023
- Modeled and fulfilled expectations of Broista and Shift Lead roles.
- Managed inventory.
- Assisted the shop manager in developing the crew.
- Assisted in shop hiring and training.
- Completed timesheets for all employees.
Mobster
Dutch Bros
Queen Creek, AZ
08.2021 - 01.2023
- Trained new baristas utilizing the DB Training Guide and Manifesto.
- Traveled for extended periods of time.
- Taught DB culture to new crews in new areas.
- Completed self-evaluations and lead reviews.
- Completed timecards, reimbursements, and per diems.
- Trained baristas in both manifesto training, positional training, and skills week.
- Supported shops that needed experience and support in order to run more smoothly.
Broista/ Shift Lead
Dutch Bros
Kennewick, WA
08.2017 - 12.2022
- Performed duties as both barista and shift lead across two sites: Kennewick, WA; Queen Creek, AZ.
Education
B.A. - Elementary Education
Washington State University
Pullman, WA12.2019
High School -
Kamiakin High School
Kennewick, WA06.2014
Skills
- Collaborative Teamwork
- Problem solving
- Effective Communication
- Detail-Oriented Mindset
- Customer service
- Punctual and Dependable
Timeline
Shop Manager
Dutch Bros Coffee
06.2023 - Current
Assistant Shop Manager
Dutch Bros
01.2023 - 06.2023
Mobster
Dutch Bros
08.2021 - 01.2023
Broista/ Shift Lead
Dutch Bros
08.2017 - 12.2022
B.A. - Elementary Education
Washington State University
High School -
Kamiakin High School
Similar Profiles
Grace MeyerGrace Meyer
Barista at Dutch Bros CoffeeBarista at Dutch Bros Coffee
Emily RoblesEmily Robles
Shift Lead at Dutch Bros CoffeeShift Lead at Dutch Bros Coffee
Victor MuckerheideVictor Muckerheide
Lead Barista at Dutch Bros CoffeeLead Barista at Dutch Bros Coffee
Claire CurlClaire Curl
Barista at Dutch Bros CoffeeBarista at Dutch Bros Coffee
Alec CynovaAlec Cynova
Owner/ Lead Hairstylist at Cultivate StudioOwner/ Lead Hairstylist at Cultivate Studio