Melanie Clark
San Tan Valley,AZ
Overview
7
7
years of professional experience
Work History
Shop Manager
Dutch Bros Coffee
Knoxville, TN
06.2023 - Current
- Oversee and responsible for all the employees at my shop: onboarding, hiring, training, coaching, corrective action, terminations, etc.
- Ensure the shop is prepared to serve customers each day, and that it meets all QA standards.
- Maintain good business practices as outlined by management (labor targets, cost of goods, customer experience scores, etc.).
- Responsible for ensuring appropriate staffing, and creating and posting the shop schedules.
- Modeled and met all expectations of all positions under my supervision.
- Attended and/or hosted shop leadership meetings, and monthly shop meetings.
- Communicated and prepared the crew for all upcoming specials, promotions, standard changes, etc.
Assistant Shop Manager
Dutch Bros
Morristown, TN
01.2023 - 06.2023
- Modeled and fulfilled expectations of Broista and Shift Lead roles.
- Managed inventory.
- Assisted the shop manager in developing the crew.
- Assisted in shop hiring and training.
- Completed timesheets for all employees.
Mobster
Dutch Bros
Queen Creek, AZ
08.2021 - 01.2023
- Trained new baristas utilizing the DB Training Guide and Manifesto.
- Traveled for extended periods of time.
- Taught DB culture to new crews in new areas.
- Completed self-evaluations and lead reviews.
- Completed timecards, reimbursements, and per diems.
- Trained baristas in both manifesto training, positional training, and skills week.
- Supported shops that needed experience and support in order to run more smoothly.
Broista/ Shift Lead
Dutch Bros
Kennewick, WA
08.2017 - 12.2022
- Performed duties as both barista and shift lead across two sites: Kennewick, WA; Queen Creek, AZ.
Education
B.A. - Elementary Education
Washington State University
Pullman, WA12.2019
High School -
Kamiakin High School
Kennewick, WA06.2014
Skills
- Collaborative Teamwork
- Problem solving
- Effective Communication
- Detail-Oriented Mindset
- Customer service
- Punctual and Dependable
Timeline
Shop Manager
Dutch Bros Coffee
06.2023 - Current
Assistant Shop Manager
Dutch Bros
01.2023 - 06.2023
Mobster
Dutch Bros
08.2021 - 01.2023
Broista/ Shift Lead
Dutch Bros
08.2017 - 12.2022
B.A. - Elementary Education
Washington State University
High School -
Kamiakin High School