Melanie Coley
Atlanta,GA
Summary
Organized and resourceful Operations Service Manager with a strong background in aviation. Skilled in communication and effective problem-solving, contributing to improved operational flow and team competency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Service Manager
Delta Air Lines
Atlanta, GA
01.2025 - Current
- Oversaw daily operations in fast-paced airline environment, enhancing overall efficiency.
- Streamlined schedule coordination and resource management, facilitating smoother operational flow.
- Monitored performance metrics, pinpointing critical areas for operational improvement.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
Aircraft Load Agent
Delta Air Lines
Atlanta, GA
12.2023 - 01.2025
- Coordinated with ground crew to facilitate on-time aircraft departures, enhancing overall operational efficiency.
- Trained new staff on cargo and baggage handling procedures to improve team competency and adherence to safety protocols.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Positioned and pushed aircraft from remote locations to designated areas, ensuring readiness for scheduled operations.
Ramp Agent
Delta Air Lines
Atlanta, GA
10.2021 - 12.2023
- Loaded and unloaded baggage and cargo from aircraft efficiently.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Conducted safety checks on equipment before each shift to ensure compliance.
Customer Service Agent
JetBlue
Atlanta, GA
09.2015 - 10.2021
- Assisted passengers with ticket purchases and travel-related inquiries.
- Resolved customer complaints in a professional manner.
- Managed check-in processes for departing flights efficiently.
- Coordinated baggage handling and ensured accurate tagging procedures.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
Education
Broward College
Pembroke Pines, FLSkills
- Excellent Communication
- Strong Customer Service
- Detail-Oriented and Effective Problem Solving
- Experience Working with a Diverse Population
- Organized and Resourceful
Certification
- Delta Air Lines- License to Lead
- Delta Air Lines- L365 Global Leadership Development
Timeline
Operations Service Manager
Delta Air Lines
01.2025 - Current
Aircraft Load Agent
Delta Air Lines
12.2023 - 01.2025
Ramp Agent
Delta Air Lines
10.2021 - 12.2023
Customer Service Agent
JetBlue
09.2015 - 10.2021
Broward College