Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Operations Service Manager
Delta Air Lines
Romulus, MI
12.2017 - Current
Developed strategic plans for the operations department, resulting in increased productivity and enhanced performance.
Negotiated contracts with suppliers, securing favorable terms that contributed to cost savings for the organization.
Implemented new training programs for staff members, boosting employee engagement and skillsets.
Delivered presentations to executive leadership and stakeholders outlining performance metrics, achievements, and future goals for the operations service department.
Directed daily operations activities, ensuring smooth workflow across all departments involved in delivering services to customers.
Assisted in hiring decisions by conducting interviews and assessing candidate qualifications against job requirements.
Established strong relationships with clients, vendors, and partners to support long-term growth strategies in the industry.
Manager
Marathon Gas Station
08.2014 - 10.2016
Conducted weekly inventory to prepare for future orders and ensured customers are satisfied
Drawer Balancing
Conducted business and personal transactions
Financial reporting.
Education
Bachelors of Business Administration -
University of Michigan Dearborn
12.2022
Associates in Engineering -
Henry Ford College
01.2017
Skills
Strong written and verbal communication, including platform/presentation skills
Coached and delivered feedback for developmental purposes
Interpersonal skills that foster trust and respect
Experience managing conflict and resolving problems effectively
Strong organizational skills and the ability to delegate responsibility to direct reports
Balanced multiple priorities within established time constraints
Proficient in MS Office applications
Contact - Management/Leadership
Safety and process improvement. Crisis Management & Conflict Deescalation. Precise Judgement & attention to detail. Risk mitigation & Operational Management. Verbal and Written Communication Performance appraisal