MELANIE CORTEZ
LAS VEGAS
Summary
Adept at fostering client relationships and enhancing customer satisfaction, my tenure at WW Grainger showcased my ability to manage and grow a diverse account portfolio. With a blend of strategic planning and teamwork, I not only retained high-value clients but also negotiated contracts beneficial for all. My skills in account management and relationship building have been pivotal in achieving sustained success.
Overview
30
30
years of professional experience
Work History
Account Manager
WW Grainger
01.1995 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
Accomplishments
- Documented and resolved lighting issue which led to a growth of 25%.
- Documented and resolved filter which led to an increase in sales of 30%
- Business Development: - Developed strong relationships with key contacts which resulted in 12% increase in business over one-year period.
Was the recepient of over 15 Annual Achiever and Presidents Club Winner
In order to receive this award you must qualify by exceeding your goal for the year as only 8% of the total number of employees are eligible.
Languages
English
Native or Bilingual
Timeline
Account Manager
WW Grainger
01.1995 - Current
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