Melanie Crockett
Metairie ,LA
Overview
12
12
years of professional experience
Work History
Access Navigator and Patient Access Representative
Ochsner Health, Therapy & Wellness
10.2021 - Current
- Schedule appointments and complete follow-up messaging via Epic Electronic Health Records, Microsoft Teams, and Microsoft Outlook
- Complete insurance verification for Pre-Authorization to receive Physical, Occupational, or Speech Therapy from Ochsner
- Provide coverage and staff support for Ochsner Therapy & Wellness clinics in the South Shore region of Louisiana, and serve as an Onboarding Ambassador for new hires.
Mental Health Specialist
Divine Intervention Rehabilitation, LLC
08.2021 - 01.2022
- Increased patient satisfaction by maintaining a therapeutic environment tailored to individual needs and preferences.
- Provided psychoeducation for patients and families, increasing understanding of mental health conditions and treatment options.
- Served as a liaison between patients, caregivers, and other healthcare providers to promote effective communication and coordinated care.
Patient Access Representative-Clinic
University Medical Center, LCMC Health
02.2021 - 10.2021
- Provide support for the Outpatient Behavioral Health Clinic (General Psychiatry, Addiction Psychiatry, and Intensive Outpatient Programs (IOP)
- Also provide support to other medicine clinics as needed
- Provide administrative support to the hospital and customer service to patients using Five9 phone software
- Schedule appointment and complete follow-up messaging via Epic Electronic Health Records
- Receive and complete incoming referrals via the OnBase fax queue system and Epic Electronic Health Records.
Office Manager/Administrative Assistant
Family Preservation Services ACT Team
03.2016 - 01.2021
- Assisted with coordination of care for referred and discharged consumers
- Provided administrative support to a team of Direct Service Providers that served consumers with severe mental illnesses
- Managed the electronic health records for a census of 95 to 105 consumers monthly
- Processed productivity and financial reports to submit to the Executive Leadership team.
Director of Front Office, Front Office Supervisor, and Guest Services Representative
French Quarter Hotel Collection
03.2012 - 02.2016
- Provided stellar guest service to ensure comfort and satisfaction for all guests at Melrose Mansion, Hotel Royal, Hotel St
- Helene, and Audubon Cottages
- Communicated with other Guest Service Representatives and Executive Managers to promote awareness of all guest needs, concerns, and problem resolution
- Processed reservations for arrivals and audited guest folios for departure
- Completed a daily inventory of food items and communicated with vendors to ensure receipt of quality items and resolve shipment discrepancies.
Education
Master Of Arts - Counseling-Clinical Mental Health Counseling
Xavier University of Louisiana
New Orleans, LABachelor of Arts - Sociology
Xavier University of Louisiana
New Orleans, LA05.2021
Associate in Arts - Sociology
Contra Costa College
Richmond, CA05.2011
References
References available upon request
Timeline
Access Navigator and Patient Access Representative
Ochsner Health, Therapy & Wellness
10.2021 - Current
Mental Health Specialist
Divine Intervention Rehabilitation, LLC
08.2021 - 01.2022
Patient Access Representative-Clinic
University Medical Center, LCMC Health
02.2021 - 10.2021
Office Manager/Administrative Assistant
Family Preservation Services ACT Team
03.2016 - 01.2021
Director of Front Office, Front Office Supervisor, and Guest Services Representative
French Quarter Hotel Collection
03.2012 - 02.2016
Master Of Arts - Counseling-Clinical Mental Health Counseling
Xavier University of Louisiana
Bachelor of Arts - Sociology
Xavier University of Louisiana
Associate in Arts - Sociology
Contra Costa College
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