Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Melanie Cruz

SAN PABLO,California

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Intake Receptionist

Bayview Hunters Point Foundation
03.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Office Manager

Bayview Hunters Point Foundation
03.2022 - 12.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.

Inventory Supervisor

Truffle Shuffle
11.2021 - 03.2022
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Managed food inventory control software system to provide inventory level updates and reordering notices.
  • Oversaw purchase orders and data entry regarding shipped and received shipments.
  • Trained new team members on proper and safe use of tools and equipment.

After School Program Instructor

BACR
08.2019 - 03.2020
  • Managed classroom environment conducive for learning to meet maturity level and interest of students.
  • Evaluated progress of individual students to adjust teaching strategies to meet needs.
  • Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
  • Facilitated learning through imagination, sensory activities and age-appropriate activities focusing on growth and development.
  • Participated in professional development activities on early childhood population to meet academic goals.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Education

CERTIFICATE - Early Childhood Education

SAN FRANCISCO COMMUNITY CITY COLLEGE
12.2019

Skills

  • Cloud-Based File Organization
  • Large-Scale Events Planning
  • Pulmonary Function Tests (PFTs)
  • Computer Proficiency
  • Medical Records Retrieval
  • Call Transfers
  • Appointment Scheduling and Confirmation
  • Calendaring and Scheduling
  • Intake Coordination
  • Registration Paperwork
  • Registration Processes
  • Administrative Support
  • Bookkeeping Support
  • Patient Referral
  • Scheduling Tests and Procedures
  • Spreadsheet Tracking
  • Human Resources Department Processes
  • Attention to Confidentiality

Certification

OPIOID OVERDOSE RECOGNITION AND RESPONSE


CITY AND COUNTY OF SANFRANCISCO DEPARTMENT OF PUBLIC HEALTH


  • CREATING A SAFE AND WELCOMING ENVIORMENT 12N CITY ORDINANCE
  • PRACTICING CULTURAL HUMANITY AND SEXUAL ORIENTATION AND GENDER IDENTITY
  • EXPOSURE TO BLOOD BORNE PATHOGENS (BBP)
  • SFDPH CBO ANNUAL COMPLIANCE & PRIVACY TRANING

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Intake Receptionist

Bayview Hunters Point Foundation
03.2022 - Current

Office Manager

Bayview Hunters Point Foundation
03.2022 - 12.2022

Inventory Supervisor

Truffle Shuffle
11.2021 - 03.2022

After School Program Instructor

BACR
08.2019 - 03.2020

CERTIFICATE - Early Childhood Education

SAN FRANCISCO COMMUNITY CITY COLLEGE

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Melanie Cruz