Melanie Dasilva
Millbrook,NY
Summary
Dynamic and dedicated professional with extensive experience at Tops Friendly Markets, excelling in customer service and cash handling. Known for resolving customer issues with patience and empathy, while maintaining a high standard of professionalism. Proven ability to manage POS systems effectively and ensure customer satisfaction through attentive service.
Overview
4
4
years of professional experience
Work History
Cashier/Service Lead
Tops Friendly Markets
Lagrangeville, NY
11.2024 - Current
Ran a register
Handle Money
Help customers with their needs
Pos systems
Help customers when they are upset
Server/Hostess/Busser
Hudson Valley Portuguese Churrasqueira
Verbank, NY
09.2022 - 07.2024
Welcomed customers
Seated customer
Served food
Helped with allergies
Helped them with what they liked
Handled money
Worked with Toast (POS system)
Education
High School Diploma -
Millbrook High School
Millbrook, NY06.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Drawer balancing
- Returns processing
- Purchase assistance
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Cashier/Service Lead
Tops Friendly Markets
11.2024 - Current
Server/Hostess/Busser
Hudson Valley Portuguese Churrasqueira
09.2022 - 07.2024
High School Diploma -
Millbrook High School