Melanie David
Waterloo,IN
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
10
10
years of professional experience
Work History
Service Advisor
Southern Tire Mart
Fremont, IN
12.2022 - 04.2024
- Upsold additional products or services when appropriate.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Maintained records of customer interactions and transactions.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
Assistant Manager
Casey's General
Waterloo, IN
07.2019 - 12.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
Laboratory Technician
Biotap medical
Louisville, KY
06.2014 - 06.2019
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
- Documented all experimental procedures and results in an organized manner for future reference.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Processed specimens following established protocols while adhering to strict safety standards.
- Communicated with outside parties and laboratory management regarding test results.
- Gathered biological samples for laboratory tests.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
Education
Associate of Applied Science - Theraputic Massage
Ivy Tech Community College of Indiana
Fort Wayne05-2011
Skills
- Goal-oriented mindset
- Team player mentality
- Price Quoting
- Technical Support
- Documentation And Reporting
- Quality Control
- Customer Service
- Clerical Support
- Repairs Scheduling
- Data Entry
- Computer Skills
- Cost Estimation
- Service Estimates
- Strong Work Ethic
- Account Management
Affiliations
I love being outdoors and spending time with my grand kids. I love watching and going to NASCAR races
References
References available upon request.
Timeline
Service Advisor
Southern Tire Mart
12.2022 - 04.2024
Assistant Manager
Casey's General
07.2019 - 12.2022
Laboratory Technician
Biotap medical
06.2014 - 06.2019
Associate of Applied Science - Theraputic Massage
Ivy Tech Community College of Indiana