Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MELANIE DEDERELE

Hollywood,USA

Summary

Bilingual professional with a strong background in customer service and sales, thriving in high-volume environments. Passionate about client interaction, building trust, and delivering exceptional service while guiding conversations toward effective solutions and sales outcomes.

Overview

6
6
years of professional experience

Work History

Senior Call Advisor (Bilingual Fraud Servicing)

Teleperformance
North Lauderdale, USA
03.2024 - Current
  • Resolved escalated client issues and fraud disputes, protecting accounts and strengthening customer trust.
  • Monitored call metrics and mentored agents through evaluations, enhancing service quality and team effectiveness.
  • Balanced compliance-driven identity verification with rapport-building in high-risk situations, fostering client trust.
  • Maintained accurate client data to ensure efficient service delivery.

Sales Representative

Best Buy
Coral Springs, USA
10.2022 - 02.2024
  • Drove sales across consumer electronics including TVs, computers, smart home, and audio products through informed, consultative selling.
  • Optimized product presentation and inventory flow to support availability, visibility, and conversion.
  • Handled high-volume cash and card transactions accurately while delivering a premium customer experience.

Sales Representative

Boost Mobile
Coral Springs, USA
12.2021 - 10.2022
  • Closed phone and in-store sales by guiding customers through device features, pricing, and plan options.
  • Executed secure payment processing and cash handling.
  • Resolved device issues and technical concerns, reducing purchase hesitation and supporting repeat sales.
  • Converted inbound inquiries about promotions and inventory into sales opportunities and store visits.

Senior Call Advisor (AppleCare Customer Support)

Teleperformance
North Lauderdale, USA
08.2020 - 11.2021
  • Provided advanced issue resolution for tier two support calls regarding Apple devices.
  • Assisted clients with device troubleshooting and coordinated service appointment logistics.
  • Mentored tier one employees, delivering training and feedback to improve performance.
  • Enhanced service quality by guiding and supporting junior staff through challenges.

Education

Nursing Certificate -

Atlantic Technical College
Coconut Creek
01.2020

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
01.2020

Skills

  • Technical troubleshooting
  • Consultative selling
  • Client engagement
  • Problem solving
  • Team mentoring
  • Customer relationship management

Languages

  • Spanish
  • English

Timeline

Senior Call Advisor (Bilingual Fraud Servicing)

Teleperformance
03.2024 - Current

Sales Representative

Best Buy
10.2022 - 02.2024

Sales Representative

Boost Mobile
12.2021 - 10.2022

Senior Call Advisor (AppleCare Customer Support)

Teleperformance
08.2020 - 11.2021

Nursing Certificate -

Atlantic Technical College

High School Diploma -

Coconut Creek High School
MELANIE DEDERELE