Melanie Delgado
Fort Cavazos,TX
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
8
8
years of professional experience
Work History
Bilingual Financial Representative
First Hero's National Bank
08.2020 - Current
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- In charge of opening and closing up the bank.
- Increased client satisfaction by providing comprehensive financial advice and personalized solutions.
Cashier
Express PX
06.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs including opening and closing up shop.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
Menchies Frozen Yogurt
07.2017 - 02.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Ran the store alone most of the time with no trouble and always enjoyed my time serving customers.
Optometry Receptionist
Super Optical Express
10.2016 - 04.2017
- Maintained inventory levels for contact lenses, eyewear accessories, and office supplies, placing orders as necessary to prevent stockouts.
- Facilitated swift insurance verification processes, accurately submitting claims on behalf of patients.
Education
Associate of Arts - Pharmacy Technician
National University College - Bayamon
Bayamon, PR06.2016
Skills
- Customer Service
- Relationship Building
- Selling techniques
- Credit analysis
- Continuous professional development
- Project Management
- Data Analysis
- Transaction Management
- Financial Planning
- Estate Planning
- Team Leadership
- Coaching and Mentoring
Accomplishments
Won best bank in the state of texas two consecutive years for our outstanding performance and ability to help customers pay of debt and raise their credit.
Timeline
Bilingual Financial Representative
First Hero's National Bank
08.2020 - Current
Cashier
Express PX
06.2019 - 07.2020
Cashier Team Lead
Menchies Frozen Yogurt
07.2017 - 02.2019
Optometry Receptionist
Super Optical Express
10.2016 - 04.2017
Associate of Arts - Pharmacy Technician
National University College - Bayamon
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