Melanie DeRamus
Birmingham,AL
Summary
Adaptable and self-motivated Office Administrator with 30 years of experience and a wide range of office talents, from travel coordination to account reconciliations and is knowledgeable in human resources hiring process. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills. Comfortable in a fast-paced and busy environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent supplier with inventory knowledge and superior work ethic, friendly demeanor and 10+ years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
33
33
years of professional experience
Work History
OFFICE OPERATIONS ASSISTANT
Ascension St. Vincent's Occupational Health
Birmingham, AL
10.2022 - Current
- Work in Systoc medical records system to register patients to see medical providers for work related injuries, appointments, pre-employment and DOT physicals, drug screens, and immunizations
- Answer phone calls and assist callers as appropriate
- Schedule appointments for no-shows
- Print credit card batch for daily tally
- Manage incoming and outgoing correspondences, including emails, and faxes related to patient medical history.
COVID-19 CONTACT TRACER
UAB School Of Public Health/ADPH/CDC
Birmingham, AL
03.2020 - 01.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail, and other platforms
- Provided educational and informational resources regarding isolation policies and quarantine measures
- Performed record-keeping by logging client information within secure contact-tracing software
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours, night, and weekend shifts.
ADMINISTRATIVE SUPPORT SUPERVISOR
University Of Alabama at Birmingham
Birmingham, AL
07.1991 - 03.2020
- Oversaw office inventory activities by ordering via requisitions, purchase orders, or requesting check payments
- Paid close attention to strict fixed budgets while ordering and distributing office supplies
- Established workflow processes through Oracle, KRONOS, and Microsoft team software applications; monitored daily productivity and implemented modifications to improve personnel's overall performance
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Received and routed business correspondence to correct departments, faculty, and staff members
- Greeted incoming visitors and provided friendly, knowledgeable assistance
- Drafted professional memos, letters, and marketing copy to support business objectives and growth
- Coordinated faculty meetings twice per month by reserving conference rooms, setting up ZOOM meetings, and sending electronic meeting invitations to participants.
Education
Master's - Jack Welch Management Institute
Strayer University
01-2026
Bachelor's - Business Administration
Strayer University
12.2022
Associate of Applied Business - Secretarial Studies & Office Administration
Herzing University
08.1990
High School Diploma -
Jones Valley Comprehensive Magnet High School
05.1988
Skills
- Office Supplies and Inventory
- Telephone Etiquette
- Data Entry
- Office Management
- Staff Training
- Calendar Management
- Standard Operating Procedures Understanding
- Verbal and Written Communication
- Meeting Coordination
- Employee Performance Evaluations
- Presentation Preparation
- Microsoft Word
- Microsoft Access
- Filing
- Account Reconciliation
- Microsoft Excel
- SalesForce
- Event Planning
- Employee Paperwork
- Payroll Administration
- Departmental Support
- Office Procedures
- PowerPoint Presentations
- Administrative and Clerical Support
- Workflow Processes
- Employee Records Management
- Taleo Talent Acquisition
- People Admin Hiring and Recruiting System
- Systoc Electronic Medical Records Software
- Shared Technology & Reporting System (STARS) Employee Self Service HR
- File Organization
- Expense Tracking
- Travel Arrangements
Online Resume
Online Digital Resume
Timeline
OFFICE OPERATIONS ASSISTANT
Ascension St. Vincent's Occupational Health
10.2022 - Current
COVID-19 CONTACT TRACER
UAB School Of Public Health/ADPH/CDC
03.2020 - 01.2021
ADMINISTRATIVE SUPPORT SUPERVISOR
University Of Alabama at Birmingham
07.1991 - 03.2020
Master's - Jack Welch Management Institute
Strayer University
Bachelor's - Business Administration
Strayer University
Associate of Applied Business - Secretarial Studies & Office Administration
Herzing University
High School Diploma -
Jones Valley Comprehensive Magnet High School
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