Melanie Devereaux
Springfield,NE
Summary
Compliance professional with 10 years of experience that is a subject matter expert in onboarding high-risk verticals including Real Money Gaming, Marketplaces, Pharmacy, and Tobacco. Effective problem-solving skills with the ability to make decisions in a prompt manner. Strong verbal and written communication with attention to detail. Takes on additional responsibilities while maintaining or exceeding expectations. Self-motivated and eager to utilize existing skillset while also expanding skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Onboarding Risk Senior Investigator
PayPal, Inc.
05.2023 - Current
- Perform daily quality assurance reviews and provide sign-off oversight on high-risk reviews.
- Handle various escalations & requests from leadership, AML Advisory, sales, and other business units while ensuring prompt follow up.
- Collaborate cross functionally to ensure all appropriate approvals are in place prior to a high-risk merchant going live to include necessary CIP, CDD/EDD, and AML reviews.
- Analyze merchant's AML Programs, legal opinions, licensing, and KYC/KYB documents.
- Communicate with team members, leadership, and other stakeholders (Risk & Compliance, Sales, etc.) via 1:1s, ad hoc calls, and written communications.
- Assist team members in identifying important information, drafting reports, and seeking approvals.
- Support and mentor new and current investigators to ensure competency and knowledge of new workflows and case types.
- Secure network approval for high-risk onboarding requests by working directly with acquirers and bank partners to ensure compliance with the card networks and regulators.
Holistic Onboarding & Integration, Investigator II
PayPal, Inc.
05.2022 - 05.2023
- Conduct investigations on high profile and time sensitive requests with a sense of urgency to promote merchant and stakeholder satisfaction as well as maintain internal service levels.
- Partner with Sales to move opportunities forward in a timely manner by clearly communicating documents or other elements required.
- Engage with necessary stakeholders for opportunities that are high-risk or have complex business models to determine permissibility of onboarding.
- Multi-task by working multiple reviews or projects at a given time, while also providing individualized care to each task ensuring a quality review.
- Conduct blended skill-set reviews for Real Money Gaming merchants by completing both the Underwriting and Compliance reviews.
- Assist with program enhancement by participating in various initiatives.
- Analyze merchant's AML Programs, legal opinions, licensing, and KYC/KYB documents.
Due Diligence, Senior Investigator
PayPal, Inc.
12.2021 - 05.2022
- Provide support and oversight on high-risk and complex reviews by serving as a point of contact and subject matter expert.
- Analyze merchant's AML Programs, legal opinions, licensing, and KYC/KYB documents to make sound decisions on case outcomes and present information in a clear and concise manner.
- Operate with a sense of urgency and make informed decisions & recommendations to promote resolutions in a timely manner.
- Provide enrichment feedback on investigator reviews to foster quality and individual development.
- Facilitate trainings to expand investigators skillsets, including cross-jurisdictional casework.
- Ensure investigators are allocated to the appropriate queues to maintain service levels.
- Coordinate individual 1:1s with members of the team to discuss development items, strengths, areas of opportunities, and overall relationship building.
- Lead team huddles to discuss industry news, current trends, calibration items, and process changes.
- Present high-risk escalations to senior leadership.
Due Diligence Investigator II
PayPal, Inc.
04.2015 - 12.2021
- Serve as a mentor and sole point of contact to peers needing to improve quality.
- Learning new workflows to further expand on competencies.
- Assist with updating the team resource to ensure items were kept up to date and accurate.
- Support the Onboarding & Integration team to onboard new merchants within high-risk industries that require pre-approval to operate.
- Served as Interim Senior Investigator during my tenure within Due Diligence prior to being promoted.
Education
Some College (No Degree) - General Studies
Iowa Western Community College
Skills
- Knowledge in Microsoft Office, Word, Excel, PowerPoint
Certification
ACAMs - in progress
Timeline
Onboarding Risk Senior Investigator
PayPal, Inc.
05.2023 - Current
Holistic Onboarding & Integration, Investigator II
PayPal, Inc.
05.2022 - 05.2023
Due Diligence, Senior Investigator
PayPal, Inc.
12.2021 - 05.2022
Due Diligence Investigator II
PayPal, Inc.
04.2015 - 12.2021
Some College (No Degree) - General Studies
Iowa Western Community College
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