Osvaldo Pena
Avondale,AZ
Summary
Conducted regulatory compliance data analysis and implemented strategic risk mitigation strategies to enhance investigative procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Investigator at Risk Adults
Bank of America
08.2022 - Current
- Conducted thorough investigations into potential financial exploitation and abuse of vulnerable adult referrals.
- Conducted comprehensive prompt investigations while adhering to vulnerable adults investigation procedures.
- Executed comprehensive regulatory, reputational, operational, and legal risk management strategies to ensure compliance and effective policy implementation.
- Documented cases and collaborated with law enforcement and government agencies to escalate critical issues.
- Enhanced investigation procedures to ensure compliance with Bank Secrecy Act, specifically targeting elder financial exploitation fraud.
- Utilized data analysis to manipulate large datasets, identifying exploitation patterns with Excel.
- Assisted in developing a policy on elder financial exploitation that set a standard for compliance. Supported investigations of potential financial exploitation by applying risk management strategies to reduce regulatory and operational risks.
Senior Claim Analyst II
Bank of America
03.2021 - 08.2022
- Managed resolution of customer check and digital claims in accordance with bank policies and procedures.
- Conducted thorough documentation reviews, ensuring compliance with internal policies and regulatory standards.
- Conducted thorough investigations of claims utilizing multiple databases to identify fraud patterns and escalate complex cases.
- Oversaw and executed claims crediting and debiting, ensuring accurate account adjustments.
- Facilitated training sessions and provided support to enhance team members' understanding of governance market risk and policy implementation in fraud prevention.
- Executed OFAC claims resolution with a strong focus on regulatory compliance and strategic risk management.
- Spearheaded initiatives to identify and implement procedures that minimize risk, showcasing leadership in managing credit operational and strategic risks.
- Optimized claim processing procedures, enhancing resolution efficiency while ensuring compliance with bank policies.
Commercial Claim Analyst II
Bank of America
07.2018 - 03.2021
- Conducted in-depth research and analysis of account activities to identify and mitigate risks associated with fraudulent transactions.
- Oversaw high-volume claim processing, consistently surpassing daily targets while ensuring quality standards and client satisfaction.
- Addressed escalated customer issues with empathy and professionalism, transforming challenges into opportunities for client trust enhancement.
- Executed comprehensive research on account activities, identifying patterns that enhanced fraud detection protocols.
- Collaborated with cross-functional teams to optimize claim processes for improved efficiency.
- Executed comprehensive analysis of account activities to identify fraud patterns and strengthen detection protocols.
Education
BA of Justice with Emphasis on Criminal Justice Administration -
Northern Arizona University
Flagstaff, AZAssociate in Applied Science -
Estrella Mountain Community College
Avondale, AZSkills
- Assisted teams in analyzing data to identify trends and insights Supported project completion by organizing data sets and preparing reports Collaborated with colleagues to enhance data collection processes
- Assisted in utilizing MS Windows applications including Access, Excel, PowerPoint, and Word to support daily operations Helped team members navigate software tools to enhance productivity Provided basic troubleshooting for software-related issues
- Conducted in-depth analysis to identify trends and insights
- Conducted comprehensive risk analysis to identify potential vulnerabilities and mitigate threats
- Oversaw comprehensive case management processes to ensure effective client support
- Facilitated bilingual communication in English and Spanish for diverse audiences
- Demonstrated exceptional communication skills to facilitate effective collaboration
- Applied comprehensive legal knowledge to support compliance and risk management initiatives
- Assisted in gathering data for research projects Supported team members in compiling reports Contributed to the analysis of findings to enhance understanding
- Conducted comprehensive legal research to support case preparation and strategy development
- Assisted in compiling SAR reports to support compliance with regulatory requirements Collaborated with team members to gather necessary data for accurate reporting Contributed to the review process to ensure clarity and completeness of reports
Certification
- Corrections
- Legal Studies
Timeline
Senior Investigator at Risk Adults
Bank of America
08.2022 - Current
Senior Claim Analyst II
Bank of America
03.2021 - 08.2022
Commercial Claim Analyst II
Bank of America
07.2018 - 03.2021
BA of Justice with Emphasis on Criminal Justice Administration -
Northern Arizona University
Associate in Applied Science -
Estrella Mountain Community College