Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Edwards

Cedar Hill,TN

Summary

Highly motivated professional with 16 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Motivated business professional bringing 16 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Business Owner

Tennessee Vinyl Supply, LLC
Springfield, TN
05.2019 - Current
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Resolved issues quickly through meticulous research and quick decision making
  • Conferred with customers to understand needs and finalize purchase orders
  • Kept records for production, inventory, income and expenses
  • Developed business and marketing plans and prepared monthly financial reports
  • Set pricing structures according to market analytics and emerging trends
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.

Business Owner

Embroidery By Mel
Cedar Hill, TN
10.2005 - 05.2019
  • Resolved issues quickly through meticulous research and quick decision making
  • Conferred with customers to understand needs and finalize purchase orders
  • Directed implementation of strategic business plans to achieve goals and objectives
  • Leveraged social media to expand market reach and facilitate sales agent recruitment.

Customer Service Associate

Bellsouth
Nashville, TN
01.2001 - 05.2004
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Documented conversations with customers to track requests, problems and solutions
  • Assisted customers in making payments on accounts and setting up payment plans
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Office Manager/Dispatch Manager

D & D Appliance Repair
Greenbrier, Tennessee
01.1997 - 04.2000
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Maintained CRM database with customer updates and report generation.

Education

High School Diploma -

Greenbrier High School
Greenbrier, TN
05.1994

Skills

  • Incident Response
  • Process Improvement
  • Sales Planning
  • Talent Allocation
  • Employee Motivation and Performance
  • Customer Service
  • Staff Management
  • Issue Resolution
  • Attention to Detail
  • Team Leadership
  • Driven and Determined

Timeline

Business Owner

Tennessee Vinyl Supply, LLC
05.2019 - Current

Business Owner

Embroidery By Mel
10.2005 - 05.2019

Customer Service Associate

Bellsouth
01.2001 - 05.2004

Office Manager/Dispatch Manager

D & D Appliance Repair
01.1997 - 04.2000

High School Diploma -

Greenbrier High School
Melanie Edwards