Melanie Escobedo
Natalia,Tx
Summary
Reliable, hardworking customer service specialist with desire to take on new challenges. Committed to improving every customers experience while meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Toyota Manufacturing Plant
San Antonio, Tx
08.2023 - Current
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Upheld high standards of productivity and quality in operations.
- Rotated through series of different stations based on team needs.
- Fundamental use of various power tools, such as drills and screw guns
- Oversaw quality control to identify correct part, inconsistencies and malfunctions.
Server
Stonewerks Big Rock Grille
San Antonio, Tx
06.2021 - 07.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured exceptional service quickly, and efficiently to high volume of daily customers.
- Accurately Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to get feedback on meals, resolve issues, and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and cleaning up server stations.
Groundskeeper/Ride Operator
Tracks & Snacks Inc.
Schertz, Tx
03.2016 - 09.2021
- Keep grounds free from litter,trash, and other obstructions to maintain attractive appearance
- Provide proper instructions to riders and make sure they are strapped in properly Know how to respond to emergency situations.
- Assisted in catering special events for 500+ guest
- Recorded services rendered, materials used and charges assessed on specified forms.
- Performed daily inspections of rides to ensure safety pf all guest according to company guidelines.
- Operated control panels for ride systems
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX05.2006
Skills
- Teamwork
- Time management
- Communication
- Problem solving
- Thrive under pressure
- Attention to detail
- Creativity
- Equipment Operation
- Cash Handling
- Complaint Resolution
- Flexible Schedule
- Willingness to Learn
Certification
TABC & Food Handlers License
Timeline
Team Member
Toyota Manufacturing Plant
08.2023 - Current
Server
Stonewerks Big Rock Grille
06.2021 - 07.2023
Groundskeeper/Ride Operator
Tracks & Snacks Inc.
03.2016 - 09.2021
High School Diploma -
Thomas Jefferson High School
TABC & Food Handlers License
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