MELANIE FARMAR
Summary
Seeking a supervisor position at Lee Health to utilize my knowledge of the company's operations and my degree in Supervision and Management. Strong leadership, problem-solving, and communication skills to drive efficiency and foster positive team performance. Dedicated to supporting organizational growth and achieving notable accomplishments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lee Health
01.2024 - Current
- Progressed to Medical Records department after three months of employment
- Accomplished leadership courses to further my career development
- Became efficient in all aspects of the customer service position including; phones, authorizations, medical records and check in
- Offered and assisted other offices when needed showing the ability to go above and beyond when necessary
- Provided exceptional customer service by resolving patient inquiries and concerns in a timely manner
- Assisted patients with appointment scheduling and coordination, enhancing overall patient experience
- Maintained accurate patient records and documentation in compliance with healthcare regulations
Server/Door Manager
Broadway Palm Dinner Theatre
10.2018 - Current
- Handled customer complaints and feedback, effectively resolving issues to maintain a positive dining experience
- Orientated and trained new hires in multiple positions
- Updated and maintained up to date standards for Door Manager position
Manager
Southbeach Tanning Company
07.2019 - 12.2021
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Recruited and hired qualified candidates to fill open positions
- Entered time and attendance logs in preparation for payroll
- Maintained adequate staffing to meet objectives within budget
- Responsible for maintaining store products and equipment
- Reviewed and certified our business in up to date health standards
Education
Bachelors of Supervision and Management -
Florida SouthWestern State College
06.2025
Certified Professional Coder - undefined
Cape Coral Technical College
06.2023
Associates -
Florida SouthWestern State College
12.2018
Skills
- Leadership
- Communication
- Problem-solving
- Time management
- Conflict resolution
- Payroll
Certification
- CPC-A | American Academy of Professional Coders
- Learning to Lead
Timeline
Customer Service Representative
Lee Health
01.2024 - Current
Manager
Southbeach Tanning Company
07.2019 - 12.2021
Server/Door Manager
Broadway Palm Dinner Theatre
10.2018 - Current
Certified Professional Coder - undefined
Cape Coral Technical College
Bachelors of Supervision and Management -
Florida SouthWestern State College
Associates -
Florida SouthWestern State College
Similar Profiles
Kim MathewsKim Mathews
Registered Nurse, ICU at Lee HealthRegistered Nurse, ICU at Lee Health
Amber ZakrajsekAmber Zakrajsek
Registered Nurse – Trauma Step-Down at Lee HealthRegistered Nurse – Trauma Step-Down at Lee Health
Shelley WieseShelley Wiese
Surgical Technologist at Lee HealthSurgical Technologist at Lee Health
Myranda PodellMyranda Podell
Trauma ICU Registered Nurse at Lee HealthTrauma ICU Registered Nurse at Lee Health
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go