Melanie Felix
Miami
Summary
Experienced and personable Receptionist/Patient Coordinator with 9 years in customer-facing roles within medical and wellness settings. Skilled in client relations, appointment management, and sales, with a strong background in social media marketing and content creation. Adept at building trust with clients, supporting team operations, and driving brand visibility through creative digital strategies.
Overview
9
9
years of professional experience
Work History
Patient Coordinator/Social Media Content Creator
Flawless Icon
Miami
01.2025 - 05.2025
- Scheduled and managed patient appointments, ensuring smooth daily operations and exceptional client experience
- Provided knowledgeable support and education on aesthetic treatments and services
- Maintained patient records with accuracy and confidentiality
- Created and edited content for social media platforms (Instagram, TikTok, etc.)
- Managed and grew the medspa’s social media presence, increasing engagement and brand visibility
- Developed and implemented marketing strategies to attract new clients and retain existing ones
Personal Assistant/Secretary
Auto Quality Corp
Miami
12.2021 - 01.2025
- Managed comprehensive paperwork for car sales, ensuring accuracy and compliance.
- Organized and maintained the office environment for efficient operations.
- Coordinated errands, ordered mechanical parts, and scheduled vehicle deliveries to the lot.
- Handled sales transactions, collected payments, and managed invoices.
- Executed social media marketing strategies to enhance dealership visibility.
- Created and managed the dealership's website and social media platforms, ensuring content relevance and engagement.
Office Administrator
Chef Carlo Catering
Miami
05.2016 - 12.2021
- Providing general administrative and clerical support including mailing, scanning faxing and copying to management.
- Opening, sorting and distributing incoming correspondence.
- Assisting in resolving administrative problems.
- Running company's errands.
- Answering calls from customers regarding their inquiries.
- Preparing and modifying documents including correspondence, reports, drafts, memos and emails.
- Scheduling and coordinating meetings, appointments and travel arrangements for head chef.
- Managing incoming and outgoing payments.
- Social media management.
- Identifying and assessing customer's needs to achieve 100% satisfaction.
- Handling complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure a solution.
- Keeping records of customer interactions, processing customer accounts and file documents.
Education
High School Diploma -
Miami Beach Sr. High
Miami05.2018
Skills
- Teamwork
- Social media marketing
- Consulting
- Social Media content creation
- Customer Service
- Scheduling
- Computer Literacy
- Filing
- Sales
- Leadership
- Microsoft Office
- Patient scheduling
Languages
- English
- Spanish
Timeline
Patient Coordinator/Social Media Content Creator
Flawless Icon
01.2025 - 05.2025
Personal Assistant/Secretary
Auto Quality Corp
12.2021 - 01.2025
Office Administrator
Chef Carlo Catering
05.2016 - 12.2021
High School Diploma -
Miami Beach Sr. High