Cailee Tatro
Garden City,MI
Summary
Knowledgeable and dedicated patient care professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, helping others, and growing businesses.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator/Dental Assistant/Social Media Content Creator
Caring Smiles Family Dentistry
08.2022 - Current
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies..
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared and positioned patients for procedures, clipping dental bibs and placing patient safety devices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Produced original, creative digital content for promotional advertisements and marketing materials.
Assistant Manager/Professional Pet Groomer
Uptown Poochie Parlor
02.2017 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.
- Maintained a safe working environment, minimizing the risk of injury to both pets and staff members.
- Offered additional services such as nail trimming, ear cleaning, and teeth brushing, contributing to the overall health of pets in our care.
- Solved challenging grooming issues with creative solutions, ensuring a positive outcome for both the pet and its owner.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
- Mentored junior groomers as they developed their skills, providing guidance on best practices for specific breeds and situations.
- Monitored animals for behavioral problems and signs of health issues.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
Carryout/Cashier/Hostess
Famous Dave's Bar-B-Que
08.2014 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
Education
High School Diploma -
Garden City High School
Garden City06.2013
Skills
- Critical Thinking Skills
- Organizational Skills
- Multitasking ability
- Customer Service
- Attention to Detail
- Insurance Verification
- Relationship Building
- Creative Problem-Solving
- Punctual and Hardworking
- Multi-Line Telephone Systems
Timeline
Patient Care Coordinator/Dental Assistant/Social Media Content Creator
Caring Smiles Family Dentistry
08.2022 - Current
Assistant Manager/Professional Pet Groomer
Uptown Poochie Parlor
02.2017 - 08.2022
Carryout/Cashier/Hostess
Famous Dave's Bar-B-Que
08.2014 - 02.2017
High School Diploma -
Garden City High School
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