Melanie Ferguson
Camden,NJ
Summary
Service-focused Manager/Customer service bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles.
Overview
8
8
years of professional experience
Work History
Optometry Receptionist
Visionworks
Cherry Hill, NJ
10.2021 - Current
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Customer Service Representative
BuyBuyBaby
Cherry Hill, NJ
06.2019 - Current
- Guaranteed positive customer experiences and resolved all customer complaints.
- Organized the store by returning all merchandise to its proper place.
- Resolved product issues and shared benefits of new technology.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Managed cash stock and inventory balances accurately.
Night Supervisor
Wawa
Cherry Hill, NJ
01.2017 - 06.2019
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Office Assistant
Archer & Greiner P.C
Haddonfield, NJ
06.2016 - 11.2016
- Created weekly and monthly reports and presentations.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Designed electronic file systems and maintained electronic and paper files.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed daily office operations and maintenance of equipment.
Cashier Sales Associate
Walmart
Somerdale, NJ
08.2015 - 08.2016
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
Customer Service Representative
The Childrens Place
Cherry Hill, NJ
08.2014 - 12.2014
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
Customer Care Representative
Forever 21
Cherry Hill, NJ
06.2014 - 12.2014
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
High School Diploma -
Audobon High School
Audubon, NJSkills
- Quick learner
- Key holder experience
- Retail store support
- Order fulfillment
- Sale expertise
- Data entry
Accomplishments
- Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Optometry Receptionist
Visionworks
10.2021 - Current
Customer Service Representative
BuyBuyBaby
06.2019 - Current
Night Supervisor
Wawa
01.2017 - 06.2019
Office Assistant
Archer & Greiner P.C
06.2016 - 11.2016
Cashier Sales Associate
Walmart
08.2015 - 08.2016
Customer Service Representative
The Childrens Place
08.2014 - 12.2014
Customer Care Representative
Forever 21
06.2014 - 12.2014
High School Diploma -
Audobon High School
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