Melanie Fernandez
Columbus,OH
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon CMH5
10.2023 - 01.2024
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Team leader.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Unarmed Security Guard
Allied Universal Security Services
03.2023 - 09.2023
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Examined doors, windows and gates to verify security.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
Customer Service Representative
Metro PCSInc
08.2019 - 08.2020
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Provided language translation services for customer service inquiries.
- Met all call quality standards and daily quotas for first-call resolution.
Education
High School Diploma -
Westland High School
Galloway, OH01.2020
Skills
- Reliable and Responsible
- Situational Awareness
- CCTV Monitoring
- Computer Skills
- Conflict Mediation
- Storage Area Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Amazon CMH5
10.2023 - 01.2024
Unarmed Security Guard
Allied Universal Security Services
03.2023 - 09.2023
Customer Service Representative
Metro PCSInc
08.2019 - 08.2020
High School Diploma -
Westland High School
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