Melanie Ferrer-Lopez
West Palm Beach,FL
Summary
Proven leader and bilingual communicator, adept in customer service and decision-making. At PDQ Restaurant, I spearheaded initiatives that significantly enhanced service delivery and operational efficiency, leading to increased profitability. My expertise in team leadership and time management consistently ensures high-quality outcomes and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
PDQ Restaurant
Wellington, FL
11.2021 - Current
- Managed budgets for various departmental initiatives.
- Implemented training programs for enhanced employee skills.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Hostess
Luciana's Mexican & Cantina Restaurant
Columbus, IN
06.2019 - 08.2019
- Managed budgets for various departmental initiatives.
- Implemented training programs for enhanced employee skills.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
Crime Scene Technology (AS) - Criminology
Palm Beach State College
Lake Worth, FLBachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Palm Beach State College
Lake Worth, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Bilingual
Certification
- State Food Safety Certification (Food Management)
Languages
Spanish
Native or Bilingual
Timeline
Manager
PDQ Restaurant
11.2021 - Current
Hostess
Luciana's Mexican & Cantina Restaurant
06.2019 - 08.2019
Crime Scene Technology (AS) - Criminology
Palm Beach State College
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Palm Beach State College